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Customer Success Manager
2 months ago
We are seeking an experienced Customer Success Manager to join our team at Vanta. As a key member of our customer success organization, you will be responsible for driving customer onboarding, engagement, adoption, and health for a regional segment of our customers.
As a Customer Success Manager, you will own a scaled customer success team and be accountable for metrics including revenue retention, customer engagement, and expansion pipeline. You will also be responsible for driving top-notch customer health metrics, measured by product ROI, value realization, engagement, and NPS.
Key Responsibilities- Lead a high-performing customer success team to deliver exceptional customer experiences.
- Develop and execute customer success strategies to drive revenue growth and customer retention.
- Partner with cross-functional teams, including revenue operations, product, marketing, sales, and recruiting.
- Report to the Director of Customer Success and manage a fast-growing team and functional unit.
- Thrive in a fast-paced startup environment and contribute to transformational change.
- 3+ years of customer-facing experience, including at least 2 years of customer-facing team leadership experience.
- Previous experience running Customer Success teams that served 1000+ customers and experience in growing these teams from 10+ members & beyond.
- A demonstrated track record of building high-performing teams, which included managing team leads and managers.
- Experience at a fast-growing B2B SaaS company.
- Deep curiosity of emerging technologies and an enthusiasm for cybersecurity.
- Possess clear and thoughtful communication skills, with strong critical thinking ability.
- Be highly empathetic to customers, with a proven track record of establishing long-term customer relationships.
- Have stellar problem-solving skills, and an enthusiasm for making a large impact early on at a start-up.
Vanta is a leading provider of trust management solutions, empowering companies to improve and prove their security. Our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease.
We offer a competitive compensation package, including industry-competitive salary, 100% covered medical, dental, and vision benefits, 16 weeks fully-paid parental leave, health & wellness and remote workplace stipends, 401(k) matching, flexible work hours and location, open PTO policy, and 9 paid holidays in the US.
