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Executive Director

2 months ago

Fulton, New York, United States Senior Living Hiring Full time
About Our Community

We are a premier senior living community dedicated to providing exceptional care and service to our residents. Our approach is centered around personalizing every aspect of our residents' experience to meet their unique needs and preferences.

Position Summary

The Executive Director serves as the leader of our community, overseeing all day-to-day operations and ensuring that our residents receive the highest level of care and service. As a liaison with staff, residents, families, vendors, providers, and regulatory agencies, this position requires effective communication, patience, and understanding to resolve problems and conflicts that arise daily.

Key Responsibilities
  • Operational Leadership: Oversee the daily operations of all community departments, working closely with department heads to ensure resident, family, and associate satisfaction.
  • Team Management: Lead and manage the community department heads and fill in for open department head positions whenever needed. Empower and support the leadership team with recruitment and retention efforts, onboarding and orientation of new associates, ensure adequate staffing, and performance management in all areas of the community.
  • Financial Management: Operate within established budgetary guidelines.
  • Customer Service: Meet personally with community residents and families to discuss and/or resolve customer concerns/comments/preferences.
  • Compliance: Maintain and ensure ongoing compliance with all state, local, and federal regulations.
  • Sales and Marketing: Act as a sales leader in the community, reviewing sales strategies with the marketing team, as well as providing community tours and building rapport with current and prospective residents daily.
  • Property Maintenance: Maintain the property to our highest standards, including ensuring available rooms are move-in ready by addressing issues head on.
Benefits
  • Competitive wage package (pay rate is based on experience)
  • Work/Home Life Balance
  • Paid orientation/training
  • Benefits (major medical, dental, vision, short/long-term)
  • Paid Time Off/Holiday Pay