Patient Service Representative

1 month ago


Lake Forest, Illinois, United States Northwestern Memorial Healthcare Full time
Job Summary

We are seeking a highly skilled Patient Service Representative to join our team at Northwestern Memorial Healthcare. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our patients and families.

Key Responsibilities
  • Provide excellent customer service to patients and families, responding to their needs and concerns in a timely and professional manner.
  • Check patients in and out of appointments, ensuring accurate and efficient processing of patient information.
  • Update patient identification and demographic/insurance information, ensuring accuracy and completeness.
  • Collect co-payments, past due balances, and point of service payments, processing payments and maintaining accurate records.
  • Post payments, process billing information, and perform end-of-day cash drawer closing, ensuring accuracy and compliance with financial policies.
  • Keep waiting areas clean and comfortable, maintaining a positive and welcoming environment for patients and families.
  • Inform patients of any delays or changes in appointment status, providing clear and concise communication.
  • Schedule appointments as necessary, ensuring efficient use of time and resources.
Requirements
  • High school diploma or GED equivalent.
  • Zero (0) to two (2) years experience in a customer service position.
Preferred Qualifications
  • Bachelor's degree.
  • Previous experience in a healthcare setting.
  • Working knowledge of medical terminology.
  • Bilingual.
About Northwestern Memorial Healthcare

Northwestern Memorial Healthcare is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.



  • Lake Forest, Illinois, United States Northwestern Memorial Healthcare Full time

    Job Title: Patient Service Representative - GastroenterologyAt Northwestern Medicine, we are committed to delivering exceptional patient care and service. As a Patient Service Representative, you will play a vital role in ensuring that our patients receive the highest level of care and attention.Job Summary:The Patient Service Representative will be...


  • Lake Forest, Illinois, United States Northwestern Medicine Full time

    Job SummaryThis is a Full Time position at 40 hours per week located on the hospital campus. The schedule is Monday through Friday with start times between 7:30 a.m. and 8:30 a.m. and end times between 4:30 p.m. and 5:30 p.m.Key ResponsibilitiesReflect patient needs and provide excellent customer service.Represent the hospital and its values in a...


  • Lake Zurich, Illinois, United States Advocate Aurora Health Full time

    Job SummaryAdvocate Aurora Health is seeking a highly organized and detail-oriented Patient Service Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient service, managing schedules, and ensuring seamless communication between patients, physicians, and staff.Key Responsibilities...


  • Lake Zurich, Illinois, United States Advocate Aurora Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesProvide efficient and high-quality service to...


  • Lake Forest, Illinois, United States ProKatchers Full time

    Job Title: Customer ServiceLocation: Lake Forest, ILDuration: 12 MonthsEducation: Bachelor's degree requiredShift Details: 100% Onsite (9:00 AM to 5:30 PM, Mon to Fri)About the Role: We are seeking a highly skilled Customer Service professional to join our team at ProKatchers. As a Customer Service Representative, you will be responsible for providing...


  • Lake Zurich, Illinois, United States Advocate Aurora Health Full time

    Job SummaryWe are seeking a highly skilled Patient Service Representative to join our team at Advocate Aurora Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key Responsibilities Greet and register patients in a timely and efficient manner,...


  • Lake Forest, Illinois, United States Consumers Credit Union Full time

    {"title": "Customer Service Representative", "content": "Deliver Exceptional Customer ServiceAt Consumers Credit Union, we're committed to providing our members with exceptional service and support. As a Customer Service Representative, you'll be the first point of contact for our members, answering their questions and resolving their issues in a timely and...


  • Lake Forest, Illinois, United States Grainger Full time

    About GraingerGrainger is a leading industrial distributor with operations in North America, Japan, and the United Kingdom. We serve over 4.5 million customers worldwide with innovative technology and deep customer relationships.Job SummaryWe are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be...


  • Lake Forest, Illinois, United States Grainger Full time

    About GraingerGrainger is a leading industrial distributor with operations in North America, Japan, and the United Kingdom. We serve over 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships.Job SummaryWe are seeking a Customer Service Representative to join our team. As a Customer Service...


  • Lake Forest, Illinois, United States Consumers Credit Union Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Contact Center team as a Contact Center Representative. As a key member of our team, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.Key...


  • Lake Forest, Illinois, United States Consumers Credit Union Full time

    About the RoleWe are seeking a highly motivated and customer-focused Contact Center Representative to join our team at Consumers Credit Union. As a key member of our contact center team, you will be responsible for providing exceptional customer service to our members, answering their questions, and resolving their issues in a timely and professional...


  • Lake Forest, Illinois, United States Essential Healthcare Staffing Solutions Full time

    Job OverviewThe Customer Service role is crucial to delivering exceptional customer experiences and fostering loyalty. As a key member of our team, you will play a vital role in addressing customer inquiries, resolving issues, and providing product or service information.Key ResponsibilitiesCustomer Interaction: Provide exceptional customer service via...


  • Round Lake, Illinois, United States Advocate Aurora Health Full time

    Job SummaryWe are seeking a highly skilled Patient Access Representative to join our team at Advocate Aurora Health. As a Patient Access Representative, you will play a critical role in ensuring the smooth and efficient flow of patients through our healthcare system.Key ResponsibilitiesProvide exceptional customer service to patients and familiesCollect and...


  • Lake Forest, Illinois, United States Grainger Full time

    About the Role:We are seeking a Customer Service Representative to join our team at Grainger. As a key member of our customer experience team, you will be responsible for building and strengthening customer relationships by responding to a high volume of inbound phone calls.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...


  • Round Lake, Illinois, United States Advocate Aurora Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Advocate Aurora Health. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration and access of patients to our healthcare services.Key ResponsibilitiesRegister patients for appointments and services,...


  • Lake Forest, Illinois, United States AbbVie, Inc Full time

    About the RoleThe Associate Director, Patient Services Marketing will lead strategic marketing planning for Neurology Patient Services programs, including value propositions, positioning, patient initiatives, and creative development.This role serves as the patient, service program, and product subject matter expert for the patient services marketing...


  • Crystal Lake, Illinois, United States Advocate Aurora Health Full time

    Major Responsibilities:Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals Management, Representative, Patient, Customer Service, Patient Services, Clinical, HealthcareKey...


  • River Forest, Illinois, United States Circle K Stores, Inc. Full time

    Customer Service Representative Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K Stores, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store...


  • Park Forest, Illinois, United States U-Haul Full time

    Customer Service Representative OpportunityAre you a people person with a passion for helping others? Do you enjoy working in a fast-paced environment where no two days are the same? U-Haul is seeking a motivated and friendly Customer Service Representative to join our team!As a Customer Service Representative, you will be the face of U-Haul's exceptional...


  • Lake Forest, Illinois, United States RBC Capital Markets, LLC Full time

    Job SummaryJob DescriptionWhat is the opportunity?As a Client Associate/Registered Client Associate at RBC Wealth Management, you will play a vital role in supporting financial advisors and clients. Your administrative and operational skills will be utilized to help advisors manage and grow their business. You will demonstrate a client-first approach while...