Customer Service Representative

3 weeks ago


Lake Forest, Illinois, United States Grainger Full time

About the Role:

We are seeking a Customer Service Representative to join our team at Grainger. As a key member of our customer experience team, you will be responsible for building and strengthening customer relationships by responding to a high volume of inbound phone calls.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Use critical thinking skills to resolve customer concerns and provide solutions
  • Collaborate with team members to achieve customer satisfaction and loyalty

Requirements:

  • High school diploma or equivalent
  • 1+ years of customer service experience
  • Strong communication and problem-solving skills

What We Offer:

  • A competitive hourly rate
  • Opportunities for career growth and development
  • A supportive and collaborative work environment

Why Grainger:

Grainger is a leading industrial distributor with a commitment to providing value for customers, fostering an engaging culture for team members, and driving strong financial results. We are proud to be a Great Place to Work-Certified company and a 2024 Glassdoor Best Place to Work.



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