Customer Service Representative
3 weeks ago
About the Role:
We are seeking a Customer Service Representative to join our team at Grainger. As a key member of our customer experience team, you will be responsible for building and strengthening customer relationships by responding to a high volume of inbound phone calls.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Use critical thinking skills to resolve customer concerns and provide solutions
- Collaborate with team members to achieve customer satisfaction and loyalty
Requirements:
- High school diploma or equivalent
- 1+ years of customer service experience
- Strong communication and problem-solving skills
What We Offer:
- A competitive hourly rate
- Opportunities for career growth and development
- A supportive and collaborative work environment
Why Grainger:
Grainger is a leading industrial distributor with a commitment to providing value for customers, fostering an engaging culture for team members, and driving strong financial results. We are proud to be a Great Place to Work-Certified company and a 2024 Glassdoor Best Place to Work.
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