Patient Service Representative
4 weeks ago
We are seeking a highly skilled Patient Service Representative to join our team at Advocate Aurora Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.
Key Responsibilities
Greet and register patients in a timely and efficient manner, ensuring accurate and complete information is collected.
Coordinate patient scheduling, including phone and in-person requests, to ensure seamless and timely care.
Answer multiple incoming phone lines, determining the appropriate recipient of the call and referring them promptly and accurately.
Distribute communications, including pagers, faxes, and emails, according to practice protocol.
Resolve patient inquiries and concerns, including HMO referrals, billing, and clinical information, in a professional and courteous manner.
Schedule future appointments and requisitions, laboratory tests, and radiology procedures as needed, coordinating with hospital admission and outpatient admissions and surgery as necessary.
Notify patient care areas when patients have arrived and are ready to be seen, ensuring timely and efficient care.
Maintain accurate and up-to-date patient records, including demographic and billing information.
Perform other related duties as required to ensure the smooth operation of our healthcare team.
Requirements
High school diploma or equivalent required.
One to two years of related customer service experience preferred.
Experience handling difficult callers, customers, and patients a plus.
Strong communication and problem-solving skills, with the ability to work in a fast-paced environment.
Proficiency in eClinicalWorks and scheduling sections of the eClinicalWorks system a plus.
About Advocate Aurora Health
Advocate Aurora Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. We are committed to providing equitable care for all and offer a comprehensive benefits package to our employees.
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