Patient Service Representative

4 weeks ago


Lake Zurich, Illinois, United States Advocate Aurora Health Full time
Job Summary

We are seeking a highly skilled Patient Service Representative to join our team at Advocate Aurora Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.

Key Responsibilities

Greet and register patients in a timely and efficient manner, ensuring accurate and complete information is collected.

Coordinate patient scheduling, including phone and in-person requests, to ensure seamless and timely care.

Answer multiple incoming phone lines, determining the appropriate recipient of the call and referring them promptly and accurately.

Distribute communications, including pagers, faxes, and emails, according to practice protocol.

Resolve patient inquiries and concerns, including HMO referrals, billing, and clinical information, in a professional and courteous manner.

Schedule future appointments and requisitions, laboratory tests, and radiology procedures as needed, coordinating with hospital admission and outpatient admissions and surgery as necessary.

Notify patient care areas when patients have arrived and are ready to be seen, ensuring timely and efficient care.

Maintain accurate and up-to-date patient records, including demographic and billing information.

Perform other related duties as required to ensure the smooth operation of our healthcare team.

Requirements

High school diploma or equivalent required.

One to two years of related customer service experience preferred.

Experience handling difficult callers, customers, and patients a plus.

Strong communication and problem-solving skills, with the ability to work in a fast-paced environment.

Proficiency in eClinicalWorks and scheduling sections of the eClinicalWorks system a plus.

About Advocate Aurora Health

Advocate Aurora Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. We are committed to providing equitable care for all and offer a comprehensive benefits package to our employees.

  • Lake Zurich, Illinois, United States RUSH Physical Therapy Full time

    Overview:RUSH Physical Therapy is seeking a highly skilled Patient Service Specialist to join our team in Lake Zurich, IL. As a Patient Service Specialist, you will be responsible for managing the patient side and business side of our center, providing exceptional patient care and ensuring a seamless experience for our patients.Responsibilities:Manage...


  • Lake Zurich, Illinois, United States Kroger Full time

    Job DescriptionAs a Customer Service Representative at Kroger, you will play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our stores. Your primary responsibilities will include:Key ResponsibilitiesCustomer Service: Assist customers with their queries, resolve issues, and provide a positive shopping...


  • Lake Zurich, Illinois, United States RUSH Physical Therapy Full time

    OverviewRUSH Physical Therapy is seeking a highly organized and detail-oriented Patient Service Specialist to join our team in Lake Zurich, IL.This part-time role is ideal for individuals who are passionate about delivering exceptional patient experiences and possess excellent communication skills.ResponsibilitiesManage patient interactions, including...


  • Lake Zurich, Illinois, United States Aligned Modern Health Full time

    We are seeking a highly skilled and personable Part-Time Receptionist to join our team at Aligned Modern Health in Kildeer. The ideal candidate will have a patient-first attitude, excellent communication skills, and the ability to work in a fast-paced environment.Key Responsibilities:Provide exceptional patient service and ensure a positive experience for...


  • Lake Zurich, Illinois, United States Petco Full time

    Petco Job DescriptionKey Responsibilities:Provide exceptional customer service to all guests.Determine the needs of guests and share product knowledge to suggest the appropriate merchandise and services.Maintain familiarity with current store promotions and special services.Engage with customers regarding new product and services features and benefits.About...


  • Lake Zurich, Illinois, United States Walgreens Full time

    At Walgreens, we're looking for a Customer Service Associate to join our team. As a key member of our retail sales team, you'll be responsible for delivering exceptional customer experiences and providing top-notch service to our customers. Your key responsibilities will include:Key Responsibilities:Model and deliver a distinctive and delightful customer...


  • Lake Zurich, Illinois, United States Jewel-Osco Full time

    Key Responsibilities:Provide exceptional customer service and interact with valued customers in a friendly and approachable manner.Assist customers with their shopping needs, including bagging groceries, arranging flowers, and slicing cheese.Help fellow associates and contribute to a positive and supportive team environment.Be passionate about delivering...


  • Lake Zurich, Illinois, United States Tracy's Cafe Full time

    Job OverviewWe are seeking a highly motivated and personable individual to join our team as a Guest Service Attendant at Tracy\u0027s Cafe.The ideal candidate will be able to work independently with limited direct supervision, think quickly on their feet, and uphold the standards of our brand by providing excellent customer service and maintaining a clean...


  • Lake Zurich, Illinois, United States The UPS Store Full time

    Key Responsibilities:Process domestic shipments and handle Amazon returns according to established procedures.Provide assistance with faxing and sorting mail.Qualifications:Be friendly and willing to help customers.Ability to lift packages up to 40 lbs and stand for several hours at a time.About the Role:This role is ideal for individuals who enjoy...


  • Lake Zurich, Illinois, United States State Farm Insurance Full time

    Customer Service Representative Job DescriptionAt State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for:Providing exceptional customer service and support to our policyholdersAssisting with policy inquiries, changes, and...


  • Lake Zurich, Illinois, United States Team Rehabilitation Services, LLC Full time

    Job Title: Patient Administrative CoordinatorWe are seeking a highly organized and detail-oriented Patient Administrative Coordinator to join our team at Team Rehabilitation Services, LLC.Job Summary:The Patient Administrative Coordinator will be responsible for providing exceptional patient care and administrative support to our clinical team. This includes...


  • Lake Zurich, Illinois, United States Team Rehabilitation Services, LLC Full time

    Overview:Team Rehabilitation Services, LLC is a network of therapist-owned outpatient physical therapy clinics in Michigan, Illinois, Indiana, Wisconsin, and Georgia.Our Mission:We strive to provide the best outpatient physical therapy, occupational therapy, and speech therapy. Our goal is to make therapy enjoyable and effective for our patients, resulting...


  • Lake Zurich, Illinois, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Cashier to join our team at Walmart. As a Cashier, you will play a vital role in ensuring our customers have a positive shopping experience. Your primary responsibility will be to operate a cash register, handle customer transactions, and maintain a clean and organized store environment.Key...

  • Sales Representative

    4 weeks ago


    Lake Zurich, Illinois, United States Nick Lowry - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE RESPONSIBILITIES:As a Sales Representative for Nick Lowry State Farm, you will be responsible for developing leads, scheduling appointments, identifying customer needs, and marketing appropriate products and services. You will work closely with the agent to establish and meet marketing goals, maintain a strong work ethic,...


  • Lake Zurich, Illinois, United States The Kroger Company Full time

    Job Summary: As a Clerk at The Kroger Company, you will be responsible for effectively communicating with customers and responding to their inquiries in a timely manner. You will also operate equipment according to company guidelines and follow basic product handling procedures.Key Responsibilities:Provide excellent customer service and respond to customer...


  • Lake Zurich, Illinois, United States Apex Landscaping INC Full time

    Job DescriptionApex Landscaping Inc. is seeking a skilled Outside Sales Landscaping Specialist to develop and grow residential and commercial customer relationships on an assigned portfolio of landscape maintenance contracts.The ideal candidate will be responsible for ensuring customer expectations for quality and service are met and exceeded, while also...


  • Crystal Lake, Illinois, United States Great Lakes Credit Union Full time

    Job DescriptionAt Great Lakes Credit Union, we're seeking a highly skilled and customer-focused Financial Services Representative to join our team.The primary purpose of this role is to assist members in achieving their financial goals by providing exceptional service and recommending tailored solutions.As a Financial Services Representative, you will be...


  • Crystal Lake, Illinois, United States Kroger Full time

    Job SummaryAs a Customer Service Representative at Kroger, you will be responsible for delivering exceptional customer experiences and ensuring a positive shopping environment. This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment.Key ResponsibilitiesProvide friendly and efficient...


  • Crystal Lake, Illinois, United States Circle K Full time

    As a Customer Service Representative at Circle K, you will be responsible for providing prompt and courteous customer service, resolving customer issues, and ensuring a positive shopping experience. Your duties will also include operating the cash register, managing inventory, and maintaining store facilities and equipment. If you are a team player with...


  • Crystal Lake, Illinois, United States U-Haul Full time

    Customer Service Representative Job DescriptionAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? As a Customer Service Representative at U-Haul, you will be the face of our company, providing top-notch service to our customers and ensuring their needs are met. Your...