Customer Service Representative

6 days ago

Oshkosh, Wisconsin, United States True Blue Dreams Inc Full time
Job Summary

We are seeking a highly motivated and customer-focused Team Member to join our team at True Blue Dreams Inc. as a Guest Service Specialist. In this role, you will be responsible for providing exceptional guest service, ensuring that every guest who chooses our restaurant leaves happy.

Key Responsibilities
  1. Provide Excellent Guest Service: Consistently deliver personalized and exceptional guest service, ensuring that every guest feels valued and appreciated.
  2. Maintain a Clean and Safe Environment: Demonstrate proper personal hygiene and food safety practices consistently, maintaining a clean and safe environment for guests and team members.
  3. Assist Guests with Product Knowledge: Assist guests with product knowledge and promotional information upon request, accurately and efficiently.
  4. Follow Company Policies and Procedures: Follow restaurant policy on attendance, respectful conduct of team members, and all other policies consistently.
  5. Perform Primary and Secondary Responsibilities: Perform primary position responsibilities timely and accurately, and secondary responsibilities after primary duties are accomplished.
Requirements
  • Flexible Schedule: Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Reading and Writing Skills: Possess basic reading and writing skills, with the ability to communicate effectively with guests and team members.
  • Teamwork and Communication: Demonstrate excellent teamwork and communication skills, with the ability to work effectively with guests and team members.
  • Physical Abilities: Ability to stand constantly, walk constantly, and lift/carry up to 20 pounds frequently.
Performance Success Factors
  • Communication: Verbal and written communication is timely, clear, concise, and delivers ideas for solutions with problems.
  • Change Management: Supportive of change, reacts quickly and appropriately, and accepts direction and constructive feedback.
  • Decision Making & Problem Solving: Uses judgment, common sense, and sensitivity in addressing issues and seeking solutions to problems and challenges.
  • Innovation & Creativity: Seeks new ways to improve efficiency, effectiveness, and quality, and offers suggestions and solutions to obstacles and challenges.
  • Cooperation: Supports fellow team members and is cooperative in providing excellent guest service.
  • Quality of Work: Delivers quality work on time at the desired standards, and performs work duties in support of safety and security policies.
  • Accountability: Delivers results on time and at the quality level promised, and is punctual and ready to begin work assignments.

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