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Customer Service Representative
2 months ago
Festival Foods is seeking a highly skilled and customer-focused Guest Services Clerk to join our team. As a Guest Services Clerk, you will be responsible for providing exceptional customer service, resolving guest complaints, and maintaining a positive and welcoming store environment.
Key Responsibilities- Customer Service: Respond to guest inquiries, resolve complaints, and provide information to help guests make informed purchasing decisions.
- Transaction Processing: Accurately and efficiently process transactions, maintain cash and media at Service Counter registers, and distribute cashier tills.
- Guest Verification: Verify guest identities, process orders, applications, forms, and requests.
- Additional Services: Provide additional services such as DMV, Lottery, Rug Doctor, and ticket sales.
- Issue Resolution: Direct unresolved issues and requests to the appropriate designated resource.
- Quality Standards: Ensure all quality standards are met, including quantity expectations.
- Availability: Minimum availability of 16 hours a week with a minimum of 8 hours per day during available days.
- Communication Skills: Ability to communicate effectively with associates and guests.
- Technical Skills: Ability to process information/merchandise through register system.
- Knowledge: Knowledge of a wide range of goods and services offered by Festival Foods.
- Interpersonal Skills: Strong communication, interpersonal, and guest service skills.
- Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
- Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds.
- Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
- Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
- Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
- Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we're proud to support our associates in planning for retirement by offering two retirement savings plans.
