Confirmation Call Center Manager

1 week ago


Toms River, New Jersey, United States Bath Planet Full time

Job Title: Confirmation Call Center Manager

Job Summary: We are seeking an experienced Confirmation Call Center Manager to join our team at Bath Planet in Toms River, NJ. As a key member of our customer service team, you will be responsible for scheduling and confirming appointments, hiring, training, and managing Call Center Representatives, and achieving weekly and monthly quotas.

Key Responsibilities:

  • Schedule and confirm appointments
  • Hire, train, and manage Call Center Representatives
  • Answer inbound calls and make outbound calls
  • Provide exceptional customer service
  • Manage sales reps' schedules
  • Achieve weekly and monthly quotas

Requirements:

  • Excellent computer and communication skills
  • Management experience and customer service experience
  • Availability to work evenings and weekends
  • Ability to resolve conflicts and issues

What We Offer:

  • Excellent compensation package, including salary and bonus opportunities
  • Opportunity to work with a leading acrylic bath solutions company

Work Environment:

Our Toms River, NJ office is a dynamic and fast-paced environment where you will have the opportunity to work with a talented team of professionals. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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