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Community and Front Desk Coordinator

2 months ago

San Francisco, California, United States Edge & Node Full time
About Edge & Node

Edge & Node is a pioneering software development company dedicated to building a vibrant, decentralized future. As a leader in the web3 space, we're committed to advancing a fair and open internet where public data is accessible to all.

Job Summary

We're seeking a highly skilled and enthusiastic Community and Front Desk Coordinator to join our team at the House of Web3. As the heartbeat of our co-creation hub, you'll be responsible for ensuring smooth operations, exceptional guest experiences, and fostering a welcoming atmosphere.

Key Responsibilities
  • Coordinate all aspects of the venue and workspace, ensuring seamless operations and exceptional guest experiences.
  • Oversee building operations, software systems, audio/visual equipment, and ensure their proper functioning.
  • Implement effective guest management strategies to ensure a seamless check-in/check-out process.
  • Track expenditures and maintain accurate records of financial transactions related to the venue.
  • Regularly stock inventory and coordinate with vendors to ensure an adequate supply of necessary items.
  • Ensure the security, safety, and emergency preparedness of the venue and its occupants.
  • Open or close the space daily, ensuring everything is in order and ready for the day's activities.
  • Be present and available at the front desk during business hours to address inquiries and provide assistance.
  • Create a welcoming environment for the team and assist with the onboarding process for new co-creators.
  • Conduct tours for potential new co-creators and guests, showcasing the space's features and benefits.
  • Keep local press and community leaders informed about events and activities taking place in the venue.
  • Actively engage the local community and build positive relationships with key stakeholders.
  • Collaborate with the Events Manager to ensure flawless execution of planned events.
  • Conduct cold calls to potential high-profile speakers to secure their participation in events.
  • Work with a CRM system to identify trends and patterns among co-creators and optimize their experience.
  • Contribute to community channels such as internal systems when appropriate.
  • Take responsibility for ordering products and food items for the venue, ensuring timely delivery.
  • Maintain the event space to ensure it meets the highest standards of cleanliness and presentation.
  • Gather feedback and suggestions from guests and co-creators to improve the overall experience.
  • Proactively seek solutions, be highly detail-oriented, and multitask effectively.
  • Demonstrate a solutions-driven and proactive approach, taking the initiative when needed.
  • Build and expand the community and ecosystems associated with the House of Web3.
  • Possess high emotional intelligence and foster positive interactions with all individuals entering the space.
Requirements
  • Ideal 1-2 years of experience in venue management, demonstrating a strong understanding of operational requirements.
  • Excellent multitasking skills and a keen eye for detail to ensure smooth operations and exceptional guest experiences.
  • Engaging, personable, and highly intuitive, with excellent interpersonal skills to interact effectively with guests and team members.
  • Familiarity with various events, meeting, and organization platforms or a willingness to quickly learn and adapt to new tools.
  • Solutions-driven mindset, proactive approach, and ability to work independently as a self-starter.
  • Ability to be physically present on-site in San Francisco, which may include 9 hour shifts between 8am-8pm, Monday through Friday, with flexibility as needed.
  • Experience in building and expanding communities and ecosystems, fostering meaningful relationships with stakeholders.
  • High emotional intelligence and the ability to create a friendly and welcoming atmosphere for all individuals entering the space.
  • Experience with tech conferences, workshops, hackathons, etc.
  • Ability to lift 25 pounds, be on your feet, etc.