Senior Lead Systems Operations Engineer

3 hours ago


Chandler, Arizona, United States Wells Fargo Full time
About this Role

We are seeking a highly skilled Senior Lead Systems Operations Engineer to join our Technology Organization and be part of our Chief Technology Office (CTO) team at Wells Fargo.

Key Responsibilities
  • Act as an Incident Commander to drive resolution of incidents with reputational, regulatory, compliance, customer, or business impact.
  • Lead the resolution of complex technical issues and initiatives related to large-scale applications, systems, databases, or other technical products and services.
  • Partner with Incident Communicator, Platform, and Business teams in driving resolution activities.
  • Identify opportunities for process improvements within technical support strategies and plans.
  • Contribute to increasing system efficiencies and lowering human intervention time on related tasks.
Requirements
  • 7+ years of Systems Engineering, Technology Architecture experience, or equivalent.
  • 5+ years of application production support, managing command centers or major incident management.
  • 3+ years complex issue resolution experience.
  • 2+ years of technology delivery and relationship management experience with small and large business units in a large corporate environment.
Preferred Qualifications
  • Command center operations or Major Incident management experience.
  • Strong verbal and written communication skills.
  • Experience working with Service Now or equivalent.
  • Experience working with Microsoft Teams or equivalent.
What We Offer

As a Senior Lead Systems Operations Engineer at Wells Fargo, you will have the opportunity to work in a dynamic and collaborative environment, driving technical innovation and excellence. You will be part of a team that values diversity, equity, and inclusion, and is committed to making a positive impact in the community.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced technical professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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