Healthcare Utilization Review Coordinator

7 days ago


San Antonio, Texas, United States Summit BHC Full time
About the Role:

The Clinical Utilization Specialist is responsible for conducting thorough reviews of assigned admissions, continued stays, and discharge planning to ensure compliance with established clinical criteria and regulatory requirements.

Key Responsibilities:
  • Perform admission, concurrent, continued stay, and retrospective reviews using established hospital criteria, communicating effectively with insurance companies and other entities to obtain approval for treatment.
  • Collaborate with physicians and other providers to address specific inquiries and trends related to utilization management, ensuring accurate and timely communication.
  • Appeal denials, ensuring accuracy of information and effective coordination of correspondence, and provide information to physicians to support their role in appeals.
  • Assist the admissions department with pre-certifications of care, performing pre and post-admission benefit verification with managed care organizations.
  • Maintain accurate documentation and files related to utilization management, providing ongoing support and training for staff on documentation requirements, continued stay criteria, and medical necessity updates.
  • Communicate effectively with coworkers, program, and nursing staff regarding charting deficiencies and problems/issues identified, following up to determine if corrective action was taken.
  • Coordinate information and findings with the business office to help recognize or resolve possible payment problems, monitoring client length of stay and extensions, and informing clinical and medical staff on issues that may impact length of stay.
  • Gather and develop statistical and narrative information to report on utilization, non-certified days, discharges, and quality of services, as required by facility leadership or corporate office.
  • Conduct quality reviews for medical necessity and services provided, facilitating peer review calls between facility and external organizations, and identifying potential review problems for discussion with the multi-disciplinary team and/or administration.
  • Act as liaison between managed care organizations and facility professional clinical staff, assisting with problems encountered during on-site or telephone reviews by third-party payers or review organizations, when necessary.
Requirements:
  • Graduation from an approved/accredited school of nursing or a Bachelor's degree in social work, behavioral or mental health, or other related health field preferred.
  • One or more years of direct clinical experience in a substance abuse setting and ASAM experience preferred.


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