Restaurant Operations Manager

24 hours ago


Scottsdale, Arizona, United States The Italiano Full time
About The Italiano

We are a dynamic and customer-focused restaurant group dedicated to delivering exceptional dining experiences. Our team is passionate about providing high-quality food and service in a welcoming and efficient environment.

Job Overview

We are seeking a highly motivated and experienced Assistant General Manager to join our team. As a key member of our management team, you will be responsible for assisting the General Manager in driving store performance, leading a high-performing team, and delivering exceptional guest experiences.

Key Responsibilities
  • Oversee the coordination of the entire restaurant operation, including front-of-house and back-of-house
  • Deliver superior guest services and ensure absolute customer satisfaction
  • Respond efficiently to customer complaints and concerns
  • Enforce and maintain the highest quality of products and services
  • Organize and supervise shifts to ensure seamless operations
  • Appraise personnel's performance and provide constructive feedback to drive growth and development
  • Estimate consumption, forecast requirements, and maintain accurate inventory levels
  • Track compliance with sanitation and safety rules and regulations
  • Control costs and minimize waste
  • Promote and publicize the brand through effective marketing and sales strategies
  • Foster a positive working environment and lead by example as a restaurant supervisor
  • Identify areas for improvement and implement corrective actions to drive business growth
Requirements
  • At least 21 years of age and a High School diploma or equivalent
  • 2 or more years of restaurant management experience with a proven track record of success
  • Demonstrated career experience in customer service management and team leadership
  • Extensive knowledge of food and beverage operations, including menu planning and inventory management
  • Strong financial management skills, including budgeting and cost control
  • Availability to work flexible hours, including weekends, evenings, and holidays
  • Proficiency in Windows and MS Office, as well as experience with Aloha and HotSchedules
  • Ability to lift and carry at least 30 lbs. and stand for 8 plus hours
  • Strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities
  • Excellent interpersonal communication skills, with the ability to interact effectively with diverse employees and customers
  • Bilingual (English/Spanish) is a plus


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