Client Relationship Manager

4 weeks ago

Waltham, Massachusetts, United States Buyers Edge Platform, LLC Full time
Job Title: Client Manager

About the Role:

We are seeking a highly skilled Client Manager to join our team at Buyers Edge Platform, LLC. As a Client Manager, you will be responsible for managing new client accounts and working closely with clients to add additional cost savings programs.

Key Responsibilities:

  • Establish and deepen relationships with clients by understanding their business objectives and providing exemplary support as their primary contact within Consolidated Concepts
  • Conduct on-going meetings and calls to communicate frequently with clients on updates, information, concerns and opportunities
  • Serve as the client's voice within Consolidated Concepts
  • Keep organized for both the internal team as well as the needs of the clients.
  • Proactively anticipate customer needs and identify any potential issues. Create recommendations and facilitate action for resolution
  • Identify opportunities for potential up sell, including produce programs, and supply chain consulting, and Master Distribution Agreement services
  • Organize and conduct on-boarding of clients. See through the initial introduction until client is completely set up within the system
  • Work together with Account Executives to build and maintain client relationships.
  • Manage upwards of 30-40 clients on ongoing basis
  • Keep Account Executive and other applicable people in the loop
  • Organize and conduct business reviews, client calls, meetings inside and outside of office
  • Track follow up for any client involved meetings and keep internal systems and databases up-to-date with client information
  • Market new programs and services to clients
  • Provide appropriate status updates on project progress
  • Must be comfortable being the point person for client and internal departments
  • Procure, organize, and disperse data
  • Have full understanding of Consolidated Concepts interaction with Platform brands
  • Review client data and work with Client Operations team in driving additional revenue through direct manufacturers programs
  • Be available to travel to visit clients face to face
  • Understand and follow internal processes CC has set up with internal teams to keep client projects on track

About You:

We are looking for a highly motivated and organized individual with a strong background in restaurant management and excellent communication skills. If you have a passion for building strong relationships and driving business growth, we encourage you to apply.

What We Offer:

We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan with company match. We also provide a thorough training and development program to help you succeed in your role.

Equal Opportunity Employer:

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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