Customer Service Representative
4 weeks ago
Job Summary
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at MCI, LC. As an Inbound Call Center Agent, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and processing payments in a timely and professional manner.
Key Responsibilities
- Handle inbound customer calls and respond to customer inquiries in a courteous and professional manner
- Resolve customer issues and concerns in a timely and effective manner
- Process payments and maintain accurate records
- Collaborate with other departments to resolve customer issues
- Utilize computer systems and technology to complete tasks and maintain accurate records
Requirements
- High school diploma or equivalent required
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and meet productivity standards
- Basic knowledge of computer systems and technology
- Ability to work independently and as part of a team
What We Offer
- Competitive compensation and benefits package
- Opportunities for career growth and advancement
- Fun and engaging work environment
- Regular training and development opportunities
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