Customer Service Representative
3 weeks ago
Gibraltar Industries is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers, ensuring their needs are met and exceeded.
Key Responsibilities:- Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Order Processing: Process customer orders, manage inventory, and coordinate with internal teams to ensure timely delivery.
- Communication: Communicate effectively with customers, internal teams, and external partners to ensure seamless communication and collaboration.
- Problem-Solving: Analyze and resolve complex customer issues, escalating to senior team members as needed.
- Continuous Improvement: Identify areas for improvement and implement changes to enhance customer satisfaction and experience.
- Education: High school diploma or equivalent required; bachelor's degree preferred.
- Experience: 3+ years of customer service experience in a similar role.
- Skills: Excellent communication, problem-solving, and multitasking skills; proficiency in Microsoft Office and ERP systems.
- Competitive Compensation: Competitive salary and bonus opportunities.
- Benefits: Comprehensive health, dental, and vision insurance; 401(k) plan; paid time off and holidays.
- Professional Development: Opportunities for growth and development in a dynamic and supportive environment.
Gibraltar Industries is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.
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