Customer Service Representative

2 weeks ago


Buena Park, California, United States Ria Financial Full time
Job Overview

Ria Financial is seeking a skilled Sales Associate to join our retail team. As a key member of our team, you will be responsible for providing exceptional customer service, processing transactions, and promoting our products and services.

Responsibilities
  • Interact with customers to receive and process transactions, including money transfers, money orders, and foreign currency sales.
  • Accurately verify or enter customer information into our systems.
  • Assist customers with inquiries, such as questions about our services or other Ria locations.
  • Recognize and resolve customer complaints and issues.
  • Stay up-to-date with Ria's products, services, and policies.
  • Balance cash registers and prepare cash for bank deposit.
  • Perform other duties as assigned or requested by colleagues and superiors.
Requirements
  • Ability to speak Spanish.
  • Flexibility to work varied schedules, including weekends.
  • Basic computer skills, including Microsoft Word and Excel.
  • Cash handling experience is a plus.
  • Strong customer service skills.
  • A valid work permit is required.
What We Offer

Ria Financial values diversity and is an equal-opportunity employer. We provide a competitive compensation package, including benefits such as life insurance, short-term disability, medical insurance, visual and dental coverage, 401K, tuition program, paid vacations, company holidays, and incentives. The hourly pay for this position is $16.00, with actual starting compensation varying based on geographic location, work experience, and skills.

We are committed to creating a positive and inclusive work environment that supports the well-being of our employees and customers. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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