Customer Service Liaison

20 hours ago

Coeur d'Alene, Idaho, United States Glacier Bancorp Full time
About The Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Liaison. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities:
  • Answer multi-line phone system and direct calls to the appropriate team members or departments.
  • Assist customers with their banking needs, providing solutions to their problems and ensuring their satisfaction.
  • Learn and understand all bank products and services to effectively communicate with customers and identify sales opportunities.
  • Process new ATM/Debit card requests and existing card requests in a timely and efficient manner.
  • Comply with all applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
About You

We are looking for a highly skilled and motivated individual who possesses excellent communication and customer service skills. The ideal candidate will have a high school diploma or equivalent, good knowledge of Microsoft Office, and the ability to maintain strict confidentiality.

The successful candidate will be able to multitask, handle complex tasks efficiently, and possess strong organizational skills. They will also have the ability to learn and adapt to new systems and processes quickly.

Preferred Skills:
  • Knowledge of Mountain West Bank products and procedures.
  • 6 months of customer service experience.
  • Knowledge of Jack Henry systems.
  • Previous call center experience.
Competencies:
  • Customer/Client Focus.
  • Confidentiality.
  • Technical Capacity.
  • Stress Management/Composure.
  • Thoroughness.
  • Communication Proficiency.
Work Environment:

The successful candidate will be required to work in a climate-controlled shared work area with moderate noise levels. They will also be required to operate routine office equipment, including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.

Physical Demands:

The physical demands of this role include sitting, using hands in repetitive motions to finger, grasp, handle or feel, and talking or hearing. The employee may occasionally be required to stand, walk, and lift or reach with hands and arms.

What We Offer:

We offer a competitive compensation package, including a starting salary of $15.75 per hour, plus DOE. We also offer an extensive benefits package, including medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

  • Customer Service Liaison

    4 weeks ago

    Coeur d'Alene, Idaho, United States Glacier Bancorp Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Liaison at Glacier Bancorp, Inc. This is a fantastic opportunity to start a professional career in the financial industry with excellent benefits and room for advancement.Key ResponsibilitiesAnswer multi-line phone system and direct calls to...

  • Customer Service Liaison

    3 weeks ago

    Coeur d'Alene, Idaho, United States Glacier Bancorp Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Liaison. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesAnswer multi-line phone system and direct calls to the appropriate team...

  • Customer Service Liaison

    2 days ago

    Coeur d'Alene, Idaho, United States Glacier Bancorp Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Liaison. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesAnswer multi-line phone system and direct calls to the appropriate team...

  • Customer Support Liaison

    4 weeks ago

    Coeur d'Alene, Idaho, United States Glacier Bancorp Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Liaison. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesAnswer multi-line phone system and direct calls to the appropriate team members or...

  • Customer Service Specialist

    2 months ago

    Coeur d'Alene, Idaho, United States Glacier Bancorp Full time

    Position OverviewAre you passionate about delivering exceptional service? We are!At Glacier Bancorp, we prioritize community support and employee well-being.We are looking for a dedicated Customer Support Liaison to enhance our outstanding team. This role is based in our Coeur d'Alene location and offers a pathway to a rewarding career in the financial...

  • Customer Service Specialist

    2 months ago

    Coeur d'Alene, Idaho, United States Glacier Bancorp Full time

    Position OverviewAt Glacier Bancorp, we take pride in our commitment to our communities and our employees.We are seeking a dedicated Customer Support Liaison to enhance our exceptional team. This role is ideal for individuals looking to embark on a professional journey in the financial sector, offering competitive benefits and opportunities for career...

  • Customer Service Associate

    2 months ago

    Coeur d'Alene, Idaho, United States Mountain West Bank Full time

    Position Overview:Join a workplace that truly values its employees and community engagement.At Mountain West Bank, we are dedicated to fostering a supportive environment for our team members. We are currently on the lookout for a dedicated Customer Support Liaison to enhance our exceptional team.As a key player in our Coeur d'Alene branch, you will receive...

  • Customer Service Representative

    4 weeks ago

    Coeur d'Alene, Idaho, United States Metro Express Car Wash Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Metro Express Car Wash. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our customers.Key ResponsibilitiesProvide exceptional customer...

  • Customer Service Representative

    1 hour ago

    Coeur d'Alene, Idaho, United States Domino's Franchise Full time

    Job OpportunityDomino's Franchise is seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key ResponsibilitiesProvide excellent customer service and respond to...

  • Customer Service Representative

    4 weeks ago

    Coeur d'Alene, Idaho, United States Staples Full time

    Customer Returns and Shipping AssociateAt Staples, we're looking for a skilled Customer Returns and Shipping Associate to join our team. As a key member of our retail team, you'll play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Conduct all Full-Serve Shipping and Unpackaged Returns activities,...

  • Customer Service Representative

    2 weeks ago

    Coeur d'Alene, Idaho, United States Domino's Franchise Full time

    Job Opportunity at Domino's FranchiseWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Franchise in Coeur d'Alene. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing...

  • Customer Service Representative

    2 days ago

    Coeur d'Alene, Idaho, United States Staples Full time

    About the RoleWe are seeking a highly skilled and customer-focused Shipping and Returns Associate to join our team at Staples. As a key member of our retail store team, you will be responsible for providing exceptional customer service and ensuring a seamless shipping and returns experience for our customers.Key ResponsibilitiesProvide exceptional customer...

  • Customer Service Specialist

    2 months ago

    Coeur d'Alene, Idaho, United States Glacier Bancorp Full time

    Position OverviewAre you passionate about delivering exceptional service? We are!At Glacier Bancorp, we pride ourselves on our commitment to our communities and our employees.We are currently looking for a dedicated Customer Service Specialist to enhance our team. This role is ideal for individuals seeking a rewarding career in the financial sector, offering...

  • Customer Service Representative

    7 days ago

    Coeur d'Alene, Idaho, United States Kootenai County, ID Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Clerk III in the Assessor's Office. This is an exciting opportunity to provide exceptional service to the public and play a vital role in the operations of our office.Key ResponsibilitiesProvide excellent customer service to the public,...

  • Customer Service Representative

    1 day ago

    Coeur d'Alene, Idaho, United States Dirne Health Center, Inc. Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Dirne Health Center, Inc. This role is responsible for providing exceptional patient experience and ensuring seamless interactions with our patients, providers, and staff.Key...

  • Customer Service Representative

    4 weeks ago

    Coeur d'Alene, Idaho, United States Planet Fitness - Fitton Clubs Full time

    {"h1": "Member Services Representative - Part Time Weekend/Evening", "p": "We are seeking a motivated Member Services Representative to provide exceptional customer service to Planet Fitness members, prospective members, and guests. As a member of our team, you will be responsible for creating a Judgement Free member experience, ensuring an exceptional...

  • Customer Service Representative

    3 weeks ago

    Coeur d'Alene, Idaho, United States Wingstop Restaurants Full time

    Deliver World-Class Service at WingstopWe're seeking a talented Guest Service Team Member to join our team at Wingstop N Government Way. As a key member of our crew, you'll be responsible for providing exceptional customer experiences that drive loyalty and retention.Key Responsibilities:Act as the face and voice of Wingstop, delivering authentic, positive,...

  • Social Services Coordinator

    6 days ago

    Coeur d'Alene, Idaho, United States Life Care Center of Coeur d'Alene Full time

    Job SummaryThe Social Services Assistant plays a vital role in ensuring the social and emotional needs of patients are met in accordance with laws, regulations, and Life Care standards.Key ResponsibilitiesAssist with the social services program to meet the medically related social and emotional needs of patientsDocument appropriately and timely, according to...

  • Cashier - Customer Service Representative

    3 weeks ago

    Coeur d'Alene, Idaho, United States WinCo Foods Full time

    Job SummaryAs a Cashier at WinCo Foods, you will play a vital role in creating positive shopping experiences for our valued customers. You will be responsible for processing customer orders in an efficient, accurate, safe, and courteous manner at a two-aisle check stand, a multi-station self-checkout (SCO) lane, or customer service desk as assigned.Key...

  • Sales and Customer Service Representative

    2 days ago

    Coeur d'Alene, Idaho, United States Massage Envy Full time

    ## Job Summary We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate at Massage Envy Coeur D'Alene. As a key member of our team, you will be responsible for providing exceptional customer service, promoting the value of Total Body Care, and supporting clinic flow. ## Key...