Senior Manager Express Amazon

1 day ago

Minneapolis, Minnesota, United States Worldwide Flight Services Full time

About Worldwide Flight Services

Worldwide Flight Services (WFS) is a leading provider of air cargo logistics and ground handling services. As a member of the SATS Group, WFS has a global presence with over 46,000 employees and a network of 210 cargo and ground handling stations in 24 countries.

Job Summary

The Senior Manager Express Amazon will be responsible for overseeing the management of warehouse operations and airport ramp operations. This role will also involve collaborating with internal and external stakeholders to ensure efficient handling of Express cargo.

Key Responsibilities

  • Plan, organize, and lead staff to promote a culture of teamwork, self-motivation, and pride within a diverse and multicultural work environment.
  • Develop next-level leaders and managers in leadership and management skills.
  • Supervise staff to meet business needs and facilitate successful outcomes by following carrier's Service Level Agreement performance standards.
  • Ensure operational leadership is monitoring and instructing Airport Ramp Agents and Warehouse Agents to follow safety rules and safety standards.
  • Participate in recruiting activities, interviewing candidates, and making hiring decisions.
  • Assist in employee relations and/or conflict resolution, prepare performance appraisals, and provide input for counseling and terminations.
  • Demonstrate diligence required to maintain security under local Airport Police, Transportation Security Administration (TSA), and United States Customs/Border Protection (USCBP) Regulations and Federal Aviation Administration (FAA).
  • Prepare various operational reports, providing weekly and monthly data regularly, including special reports requested on an ad hoc basis.
  • Must complete injury reports and damage reports as required.
  • Authorize/ensure post-accident and post-injury testing is done as required.
  • Assist customer representatives in providing information and data for various compliance reports and audits.
  • Maintain records and appointments necessary for employment on the airport.

Requirements

  • Bachelor's degree (B.A.) from a four-year college or university; or two to five years related experience and/or training; or equivalent combination of education and experience.
  • Airline/Logistics/Transportation experience preferred.
  • 5 years of leadership and management experience required.
  • Must possess leadership skills with the ability to train and develop personnel.
  • Must be able to continually respond to and prioritize within a fluid work environment.
  • Must have ability to work across the 24/7 schedule based on the needs of the business.

Preferred Skills

  • English proficiency (e.g., reading, writing, speaking, listening).
  • Mental abilities (e.g., visual observation and identification, mental rotation).
  • Interpersonal skills (e.g., customer service, dependability).
  • Computer literate with proficient use of software and/or computer programs (MS Office, SAP).
  • Knowledge of advanced arithmetic and mathematics.
  • Knowledge of airline codes, prefixes, common cargo abbreviations.
  • Comprehension of airway bill.
  • Attention to detail.
  • Ability to prepare written documents, communications, and counseling notices.
  • Ability to follow instructions from the General Manager and customer(s).
  • Ability to act in a managerial position and give direction to Supervisors.

Physical Requirements/Working Conditions

  • Ability to work in a warehouse environment.
  • Sit and/or stand for short or extended periods of time.

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