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Pharmacy Call Center Representative

2 months ago

Tempe, Arizona, United States TEKsystems Full time

About the Role:

As a Pharmacy Call Center Representative at TEKsystems, you will play a vital role in providing exceptional customer service to clients in the pharmaceutical industry. This is a challenging and rewarding opportunity to work in a fast-paced call center environment, handling inbound calls and follow-up calls with a high level of attention to detail and accuracy.

Key Responsibilities:

• Handle inbound calls and follow-up calls with customers, answering questions and resolving issues related to prior authorization, general questions, and confidential information.

• Utilize multiple systems and programs to track information and update communication with customers, ensuring accurate and timely resolution of issues.

• Provide great customer service, maintaining a high level of professionalism and courtesy in all interactions.

Requirements:

• 1+ year of call center experience, with a strong background in customer service and problem-solving.

• Ability to type 30 WPM and familiarity with Microsoft Office programs.

• Strong attention to detail, with a focus on accuracy and quality in all work.

What We Offer:

• Competitive pay rate of $21.00 per hour.

• Opportunities for growth and advancement within the company, with a focus on promoting from within.

• A dynamic and supportive work environment, with a team-oriented approach to achieving success.

Next Steps:

• Please apply directly to this job posting, and we will review your application and contact you to discuss next steps.