Veterinarian CX Relations Manager

4 weeks ago


New York, New York, United States The Farmer's Dog Full time
About The Farmer's Dog

The Farmer's Dog is a pioneering pet food company that's revolutionizing the way we feed and care for our furry friends. Our mission is to provide dogs and their humans with honest, smart, and simple care, and we're committed to making a meaningful impact in the lives of pets and their people.

Job Title: Veterinarian CX Relations Manager

We're seeking a highly skilled and compassionate Veterinarian CX Relations Manager to join our team. As a key member of our Customer Experience team, you'll be responsible for developing and maintaining strong relationships with veterinary professionals, providing education and support to help them optimize dog health outcomes, and driving meaningful shifts in the pet food industry.

Key Responsibilities:
  • Engage with veterinary professionals to provide education and support on our fresh food offerings and help them optimize dog health outcomes.
  • Develop and maintain strong relationships with veterinary professionals, including regular communication and collaboration to ensure seamless customer experiences.
  • Work closely with our Customer Experience team to develop and implement strategies to drive customer satisfaction and loyalty.
  • Provide data-driven insights and recommendations to inform business decisions and drive growth.
  • Collaborate with cross-functional teams to develop and implement initiatives that drive customer engagement and loyalty.
Requirements:
  • 3+ years of experience in a private practice setting as a licensed U.S. Veterinarian.
  • Strong communication and interpersonal skills, with the ability to build rapport with veterinary professionals and customers.
  • Proven ability to work independently and as part of a team, with a strong focus on customer satisfaction and loyalty.
  • Excellent problem-solving skills, with the ability to analyze complex data and develop actionable insights.
  • Passion for fresh food and a commitment to driving meaningful shifts in the pet food industry.
What We Offer:
  • Market-competitive compensation and equity packages.
  • Comprehensive healthcare, dental, and vision benefits.
  • 12 weeks of paid parental leave.
  • Competitive 401(k) plan with company match.
  • Flexible paid time off policy.
  • Discounted fresh food for your pup.
  • A dynamic and supportive work environment that fosters growth and development.

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