Product Manager for CX Data Insights

2 days ago


New York, New York, United States Warner Bros. Discovery Full time
About the Role

We are seeking a highly skilled Product Manager to join our team at Warner Bros. Discovery. As a Product Manager for CX Data Insights, you will play a critical role in shaping our customer experience strategy by leveraging AI/ML and automation initiatives.

Key Responsibilities
  • Extract actionable insights from CX data using existing or custom analytics tools.
  • Create impactful presentations for CX stakeholders leveraging both quantitative and qualitative data.
  • Address ad hoc data requests with timely and innovative data analysis to support business decisions.
  • Implement and maintain the usage of AI/ML tools across CX, ensuring their accuracy and effectiveness.
  • Liaise with CX, Tech, and Product teams to align AI/ML and automation strategies and initiatives.
Requirements
  • 3-5 years relevant work experience.
  • Bachelor's degree in a relevant field or equivalent work experience in customer experience and data analysis.
  • Basic knowledge of CX Support data and metrics such as Contact Volumes, Ops KPIs, and SLAs.
  • Knowledge and experience with AI/ML technologies and their applications in CX.
  • Proficient in Python and SQL. Preferred experience with Salesforce and Looker.
  • Familiarity with statistical analysis such as probability theory, regression analysis, and correlation analysis.
  • Ability to learn new technologies with relative ease and speed.
  • Excellent written and verbal communication skills, with the ability to effectively convey insights to technical and non-technical stakeholders.
About Warner Bros. Discovery

Warner Bros. Discovery is an equal opportunity employer committed to building a diverse and inclusive workforce. We take seriously our responsibility to ensure equitable access to employment and opportunities in a manner that upholds our human rights obligations.

Reasonable accommodation is available upon request for eligible candidates.



  • New York, New York, United States Warner Media, LLC Full time

    About the RoleWe are seeking a highly skilled Product Manager to join our Customer Experience (CX) team at Warner Bros. Discovery. As a Product Manager for CX Data Insights, you will play a critical role in shaping our customer experience strategy by identifying, leveraging, and implementing AI/ML and automation opportunities to enhance our CX operations.Key...


  • New York, New York, United States Warner Bros. Discovery Full time

    About the RoleWe are seeking a highly skilled Product Manager to join our team at Warner Bros. Discovery. As a Product Manager for CX Data Insights, you will play a critical role in shaping our customer experience strategy and driving business growth through data-driven decision making.Key ResponsibilitiesExtract actionable insights from CX data using...

  • CX Program Manager

    17 hours ago


    New York, New York, United States OGC Global Full time

    Customer Experience Program ManagerOGC Global is a boutique research and consulting agency specializing in data-driven strategy, quantitative analytics, and Customer Experience (CX) program design and optimization. We work with leading organizations across various industries, helping them gain a deep understanding of their customers, develop actionable...

  • CX Program Manager

    3 weeks ago


    New York, New York, United States OGC Global Full time

    Customer Experience Program ManagerOGC Global is a boutique research and consulting agency specializing in data-driven strategy, quantitative analytics, and Customer Experience (CX) program design and optimization. We work with some of the world's largest organizations across various industries, including Healthcare, Financial Services, Specialty Retail, and...


  • New York, New York, United States The Farmer's Dog Full time

    About The Farmer's DogThe Farmer's Dog is a pioneering pet food company that's revolutionizing the way we feed and care for our furry friends. Our mission is to provide dogs and their humans with honest, smart, and simple care, and we're committed to making a meaningful impact in the lives of pets and their people.Job Title: Veterinarian CX Relations...


  • New York, New York, United States Alloy Full time

    About the RoleAlloy is seeking a highly skilled Product Manager to join our team. As a Product Manager, you will be responsible for defining and executing the strategic roadmap for our policy improvement experiences. You will work closely with our Engineering Manager and Product Designer to lead a dedicated squad of full-stack engineers and data scientists....

  • Data Insights Manager

    4 weeks ago


    New York, New York, United States 1000heads Full time

    Job Title: Insights ManagerWe are seeking a highly skilled Insights Manager to join our team at 1000heads, a global agency that combines expertise in data & analytics, strategy, technology, and creativity to help businesses build Social Age brands.The successful candidate will be responsible for leading the Insight Team in providing data-driven insights and...


  • New York, New York, United States Brooksource Full time

    Job Title: Senior Product AnalystWe are seeking a highly skilled Senior Product Analyst to join our team at Brooksource. As a Senior Product Analyst, you will play a key role in analyzing customer data and providing insights to support product decisions related to user segmentation and monetization.Key Responsibilities:Assist in analyzing customer segments...


  • New York, New York, United States IPG Health Full time

    Job Opportunities **Job Title:** Dir, Analytics/Insights **Job Description:** We are seeking a highly skilled and experienced professional to join our team as a Dir, Analytics/Insights. **Responsibilities:** * Develop and implement advanced analytics and data insights strategies to drive business growth and improvement * Lead a team of analysts and data...


  • New York, New York, United States Brooksource Full time

    Data Analyst - Product SegmentationWe are seeking a skilled Data Analyst to join our Product Segmentation team at Brooksource. In this role, you will work closely with cross-functional teams to analyze customer data and provide insights to support product decisions.Key Responsibilities:Assist in analyzing customer segments to identify trends and...


  • New York, New York, United States Aquent Full time

    Job Summary:Aquent is seeking a highly skilled Data Analytics and Insights Professional to join our team. As a key member of our Customer Market Research Team, you will be responsible for collecting and analyzing data to assess the impact of campaigns focused on CX engagement and increase program adoption.Key Responsibilities:Pull data from various sources...

  • Data Insights Manager

    4 weeks ago


    New York, New York, United States Rishabh RPO Full time

    Job DescriptionJob Title: Data Insights ManagerLocation: Remote (Hoboken, NJ)Duration: 3 months + ContractRate: $39 HourlyJob Summary:We are seeking a highly skilled Data Insights Manager to join our team at Rishabh RPO. The successful candidate will be responsible for defining, enforcing, and promoting policies and programs to ensure best-in-class Customer...


  • New York, New York, United States Hospital for Special Surgery Full time

    OverviewHospital for Special Surgery (HSS) is a world-renowned institution for musculoskeletal care, consistently ranked among the top hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS is committed to providing an innovative, supportive, and inclusive environment for its...

  • Data Insights Manager

    4 weeks ago


    New York, New York, United States Klarna Full time

    Job Title: Analytics ManagerAbout the Role:Klarna is seeking an experienced Analytics Manager to join our Partner Success Teams (PSTs). As an Analytics Manager, you will play a critical role in driving business growth and success by delivering actionable insights and recommendations to our partners and stakeholders.Key Responsibilities:Develop and maintain...


  • New York, New York, United States Uber Full time

    About the RoleUber is seeking a highly skilled Senior Program Manager to join our Customer Insights & Advocacy team within CommOps. As a key member of this team, you will play a critical role in transforming customer feedback into actionable insights using Generative AI-enabled conversation analytics.In this role, you will collaborate with CommOps,...


  • New York, New York, United States PlacingIT Full time

    Job Title: Senior Manager Data Analytics and InsightsAt PlacingIT, we are seeking a highly skilled Senior Manager Data Analytics and Insights to join our team. As a key member of our Data and Analytics team, you will play a critical role in supporting our fast-growing lending and deposits product suite.Key Responsibilities:Develop and implement strategies...


  • New York, New York, United States 1000heads Full time

    Job Title: Insights ManagerWe are seeking a highly skilled Insights Manager to join our team at 1000heads. As a key member of our Insight team, you will be responsible for driving data-driven insights and decision making across our client base.Responsibilities:Develop and implement data-driven insights and measurement strategies for our clientsLead the...


  • New York, New York, United States Justworks Full time

    About the RoleWe are seeking a highly skilled Senior Product Manager, Growth Insights to join our team at Justworks. As a key member of our product organization, you will be responsible for developing and executing a strategy for data products to measure and accelerate our growth flywheel.Key ResponsibilitiesDevelop a strategy for data products to measure...


  • New York, New York, United States 1000heads Full time

    Unlock the Power of Data-Driven InsightsWe are seeking a talented Insight Manager to join our dynamic Insight team in New York. As a key member of our team, you will be responsible for extracting compelling stories from data and providing actionable insights to drive business growth.Key Responsibilities:Develop and implement data-driven methodologies to...


  • New York, New York, United States LVMH Perfumes & Cosmetics Full time

    Job DescriptionFresh, a global company headquartered in New York, is seeking a highly skilled Senior Manager, Consumer Insights and Analytics to join our team. As a key member of our Global Consumer Insights and Analytics team, you will play a critical role in influencing strategic priorities by translating consumer complexities into actionable insights.Key...