CX Program Manager

17 hours ago

New York, New York, United States OGC Global Full time
Customer Experience Program Manager

OGC Global is a boutique research and consulting agency specializing in data-driven strategy, quantitative analytics, and Customer Experience (CX) program design and optimization. We work with leading organizations across various industries, helping them gain a deep understanding of their customers, develop actionable insights, and improve business processes.

Key Responsibilities:
  • Manage global customer experience programs with a cross-functional team.
  • Oversee project timelines and coordinate efforts across teams.
  • Manage relationships and ongoing work with implementation vendors.
  • Provide analytical support using Excel, Python, and SQL to turn research into actionable insights.
  • Design and test surveys to meet client needs.
  • Create clear reports from diverse data sources for senior executives and other stakeholders.
  • Solve technical and logistical challenges, manage vendors, and optimize CX reporting platforms.
  • Deliver concise updates to managers and clients.
Requirements:
  • Bachelor's degree in Social Science, Business, Statistics, Computer Science, or a related field from a top university.
  • 3-5 years of experience in market research, data analysis, customer experience, consulting, or a related field, with a background in Life Sciences preferred.
  • Proficiency with analytical tools such as Excel, Python, SQL, and BI tools (e.g., Tableau, Power BI).
  • Experience with a CX platform (Medallia Significant Advantage).
  • Familiarity with statistical packages like Stata, SPSS, or R, and some programming background (e.g., XML, VBA) is advantageous.
  • Demonstrated ability to quickly learn new technological and analytical tools and methodologies.
  • Exceptional attention to detail and strong verbal and written communication skills, with the ability to present research insights clearly.
  • Experience in survey design, sampling methods, and survey-based market research is a plus.
  • Ability to manage multiple projects at once.
  • Thrives working both independently and as part of a team.

  • CX Program Manager

    3 weeks ago

    New York, New York, United States OGC Global Full time

    Customer Experience Program ManagerOGC Global is a boutique research and consulting agency specializing in data-driven strategy, quantitative analytics, and Customer Experience (CX) program design and optimization. We work with some of the world's largest organizations across various industries, including Healthcare, Financial Services, Specialty Retail, and...

  • Product Manager for CX Data Insights

    2 days ago

    New York, New York, United States Warner Bros. Discovery Full time

    About the RoleWe are seeking a highly skilled Product Manager to join our team at Warner Bros. Discovery. As a Product Manager for CX Data Insights, you will play a critical role in shaping our customer experience strategy and driving business growth through data-driven decision making.Key ResponsibilitiesExtract actionable insights from CX data using...

  • Product Manager for CX Data Insights

    2 days ago

    New York, New York, United States Warner Media, LLC Full time

    About the RoleWe are seeking a highly skilled Product Manager to join our Customer Experience (CX) team at Warner Bros. Discovery. As a Product Manager for CX Data Insights, you will play a critical role in shaping our customer experience strategy by identifying, leveraging, and implementing AI/ML and automation opportunities to enhance our CX operations.Key...

  • Product Manager for CX Data Insights

    2 days ago

    New York, New York, United States Warner Bros. Discovery Full time

    About the RoleWe are seeking a highly skilled Product Manager to join our team at Warner Bros. Discovery. As a Product Manager for CX Data Insights, you will play a critical role in shaping our customer experience strategy by leveraging AI/ML and automation initiatives.Key ResponsibilitiesExtract actionable insights from CX data using existing or custom...

  • Veterinarian CX Relations Manager

    18 hours ago

    New York, New York, United States The Farmer's Dog Full time

    About The Farmer's DogThe Farmer's Dog is a pioneering pet food company that's revolutionizing the way we feed and care for our furry friends. Our mission is to provide dogs and their humans with honest, smart, and simple care, and we're committed to making a meaningful impact in the lives of pets and their people.Job Title: Veterinarian CX Relations...

  • Genesys Cloud CX Solutions Engineer

    1 week ago

    New York, New York, United States Diamondpick Full time

    Job Title: Genesys Cloud CX Solutions EngineerAt Diamondpick, we're seeking a highly skilled Genesys Cloud CX Solutions Engineer to join our team. As a key member of our contact center solutions team, you will be responsible for designing, implementing, and maintaining Genesys Cloud CX solutions, with a focus on integration and deployment in a cloud...

  • Genesys Cloud CX Solutions Engineer

    2 days ago

    New York, New York, United States Diamondpick Full time

    Job Title: Genesys Cloud CX Solutions EngineerAt Diamondpick, we're seeking a highly skilled Genesys Cloud CX Solutions Engineer to join our team. As a key member of our contact center solutions team, you will be responsible for designing, implementing, and maintaining Genesys Cloud CX solutions, with a focus on integration and deployment in a cloud...

  • CX Design Consultant

    3 weeks ago

    New York, New York, United States Parloa Full time

    About the RoleWe are seeking a highly skilled CX Design Consultant to join our team at Parloa. As a key member of our Customer Success team, you will play a crucial role in guiding and advising our customers throughout their journey with our Conversational AI platform.Key ResponsibilitiesConsult with B2B customers to create outstanding user experiences with...

  • CX Design Consultant

    1 day ago

    New York, New York, United States Parloa Full time

    About the RoleWe are seeking a talented CX Design Consultant to join our team at Parloa. As a key member of our Customer Success team, you will work closely with our customers to design and implement outstanding phone and chatbot experiences using our Conversational AI platform.Key ResponsibilitiesConsult with B2B customers to create exceptional user...

  • CX Design Consultant

    2 weeks ago

    New York, New York, United States Parloa Full time

    About the RoleWe are seeking a highly skilled CX Design Consultant to join our team at Parloa. As a CX Design Consultant, you will play a crucial role in guiding and advising our customers throughout their journey with our Conversational AI platform, Parloa. Your expertise will be instrumental in helping our customers design outstanding phone and chatbot...

  • Senior Manager of Program Management

    4 weeks ago

    New York, New York, United States MediaRadar Full time

    Job Title: Senior Manager of Program ManagementMediaRadar is seeking a highly skilled Senior Manager of Program Management to lead end-to-end product go-to-market processes and projects across product, product marketing, and commercial organizations.Key Responsibilities:Partner with product and commercial leadership to build and manage cross-functional...

  • Director, Customer Experience Management

    1 day ago

    New York, New York, United States Ipsos Full time

    About the RoleWe are seeking a highly skilled and experienced Director to lead our Customer Experience team at Ipsos. As a key member of our leadership team, you will be responsible for developing and implementing strategic plans to drive business growth and customer satisfaction.Key ResponsibilitiesDevelop and manage CX research and advisory programs to...

  • Senior Product Operations Manager

    2 weeks ago

    New York, New York, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Senior Manager, Product Management to lead our Ad CX team in defining, inventing, and launching ad solutions that surprise and delight both streaming customers and video advertisers alike. As a key member of our Prime Video team, you will be responsible for setting a global product vision for Ad CX, leading a...

  • Customer Experience Operations Manager

    2 days ago

    New York, New York, United States Success Academy Charter Schools Full time

    Customer Experience Operations ManagerWe are seeking a highly skilled Customer Experience Operations Manager to join our team at Success Academy Charter Schools. As a key member of our customer experience team, you will be responsible for delivering exceptional customer service and driving operational excellence across our organization.Key...

  • Program Manager

    3 weeks ago

    New York, New York, United States Violence Intervention Program Full time

    Job SummaryWe are seeking a highly skilled and compassionate Program Manager to lead our Morivivi Residential Program, a 51-bed scattered site safe dwelling providing short-term emergency shelter for individuals fleeing domestic violence. The successful candidate will be responsible for the overall daily operations of the program, ensuring compliance with...

  • Customer Experience Manager

    2 weeks ago

    New York, New York, United States NBC Universal Full time

    Job Title: Customer Experience ManagerWe are seeking a highly organized and detail-oriented Customer Experience Manager to oversee the day-to-day customer support and operations of our digital subscription. As the critical link between our customers and internal teams, this person will need to be able to unravel complex customer issues, collaborate with...

  • Senior Security Program Manager, Platform Security

    7 hours ago

    New York, New York, United States Ramp Full time

    About RampRamp is a financial operations platform that streamlines business processes, saving companies time and money. Our all-in-one solution combines corporate cards, expense management, bill payments, vendor management, and accounting automation, empowering finance teams to excel.With over 25,000 customers, including e-commerce giants and space startups,...

  • Senior Product Operations Manager

    7 hours ago

    New York, New York, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Senior Manager, Product Management to join our Prime Video team. As a key member of our product operations team, you will be responsible for leading the development and execution of our advertising technology strategy.Key ResponsibilitiesDevelop and execute a global product vision for Ad CXLead a team of Product...

  • Senior Program Manager

    2 weeks ago

    New York, New York, United States Uber Full time

    About the RoleUber is seeking a highly skilled Senior Program Manager to join our Customer Insights & Advocacy team within CommOps. As a key member of this team, you will play a critical role in transforming customer feedback into actionable insights using Generative AI-enabled conversation analytics.In this role, you will collaborate with CommOps,...

  • Senior Manager, Customer Experience Lead

    3 weeks ago

    New York, New York, United States Dandy LLC Full time

    About DandyDandy is a business-in-a-box for dentists, aiming to become the operating system for every dental office in America by leading the transition to digital dentistry for the $200 billion industry. Headquartered in New York City, Dandy is backed by the world's leading venture capital investors.About the RoleWe are seeking a Customer Experience Senior...