Quality Assurance CX Specialist
4 weeks ago
Built for success, our Quality Assurance CX Specialist will play a vital role in ensuring our customer experience meets the highest standards. As a key member of our team, you will be responsible for conducting thorough evaluations of CX employee performance, providing detailed feedback, and identifying areas for improvement.
Key Responsibilities:
- Conduct real-time side-by-side coaching methods to evaluate CX employee performance
- Provide actionable feedback to CX teams and managers
- Participate in weekly calibration sessions to ensure customer service performance is met or exceeded
- Identify trends and suggest solutions to improve employee onboarding programs and training offerings
Requirements:
- 2-4 years of QA and customer support experience
- Proficiency in customer service tools, including Zendesk
- Strong attention to detail and critical thinking skills
What We Offer:
- A competitive salary range of $65,000 - $75,000
- Eligibility for equity and an annual performance-based bonus
About Bilt Rewards:
We believe in transparency and strive to make our compensation packages clear and competitive. Our goal is to attract top talent who share our values and are passionate about delivering exceptional customer experiences.
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