Quality Assurance CX Specialist

4 weeks ago


New York, New York, United States Bilt Rewards Full time
Quality Assurance CX Specialist

Built for success, our Quality Assurance CX Specialist will play a vital role in ensuring our customer experience meets the highest standards. As a key member of our team, you will be responsible for conducting thorough evaluations of CX employee performance, providing detailed feedback, and identifying areas for improvement.

Key Responsibilities:

  • Conduct real-time side-by-side coaching methods to evaluate CX employee performance
  • Provide actionable feedback to CX teams and managers
  • Participate in weekly calibration sessions to ensure customer service performance is met or exceeded
  • Identify trends and suggest solutions to improve employee onboarding programs and training offerings

Requirements:

  • 2-4 years of QA and customer support experience
  • Proficiency in customer service tools, including Zendesk
  • Strong attention to detail and critical thinking skills

What We Offer:

  • A competitive salary range of $65,000 - $75,000
  • Eligibility for equity and an annual performance-based bonus

About Bilt Rewards:

We believe in transparency and strive to make our compensation packages clear and competitive. Our goal is to attract top talent who share our values and are passionate about delivering exceptional customer experiences.



  • New York, New York, United States Bilt Rewards Full time

    Role: Quality Assurance CX SpecialistAt Bilt Rewards, we're looking for a skilled Quality Assurance CX Specialist to join our team. As a Quality Assurance CX Specialist, you will be responsible for conducting thorough and accurate evaluations of CX employee performance through real-time side-by-side coaching methods.Responsibilities:Conduct thorough and...


  • New York, New York, United States HRBaires Full time

    Job OverviewHRBaires is seeking a highly skilled Quality Assurance CX Specialist to join our team at Bilt. This role will report to the Director of Customer Experience and be based in a remote location (NY).About the CompanyBilt Rewards is a revolutionary program that enables consumers to earn rewards on rent and daily neighborhood spending while creating a...


  • New York, New York, United States Bilt Rewards Full time

    Role:As a Quality Assurance CX Specialist at Bilt Rewards, you will be responsible for prioritizing relationship-building with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.Key responsibilities include:Conduct thorough and accurate evaluations of CX employee performance...


  • New York, New York, United States United Stars Holdings, Inc. Full time

    Quality Assurance SpecialistAt United Stars Holdings, Inc., we are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services.Key Responsibilities:Implement quality control procedures and provide technical support for inspections and...


  • New York, New York, United States MangoMangoDessert Full time

    Quality Assurance SpecialistMangoMangoDessert is seeking a Quality Assurance Specialist to ensure our products meet the highest quality standards. The ideal candidate will have a strong background in quality management and be able to inspect and test products to ensure they meet our standards.Inspecting: Conducting regular inspections of our products and...


  • New York, New York, United States S&P OpCo, LLC Full time

    Job Title: Quality Assurance SpecialistJob Summary: S&P OpCo, LLC is seeking a Quality Assurance Specialist to develop and document application test plans and test cases based on software requirements and technical specifications. The ideal candidate will have experience with automation testing frameworks, object-oriented languages, and programming skills in...


  • New York, New York, United States Unreal Gigs Full time

    Job Title: Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team at Unreal Gigs. As a Quality Assurance Specialist, you will be responsible for ensuring the highest quality of our software products.Key Responsibilities:Design and execute test plans, test cases, and test scripts for both manual and automated...


  • New York, New York, United States MedPro Healthcare Staffing Full time

    We are seeking a skilled Quality Assurance Specialist to join our team at {company}.The successful candidate will be responsible for ensuring the highest quality in our products and services.Responsibilities include:Developing and implementing quality control processesConducting regular audits and inspectionsCollaborating with cross-functional teams to...


  • New York, New York, United States Metso Outotec Full time

    At Metso Outotec, we are seeking a Quality Assurance Specialist to support our quality assurance efforts for Minerals Equipment, Global Supply Chain and Quality Assurance teams. As a Quality Assurance Specialist, you will be responsible for reviewing inspections and working with suppliers to ensure quality measures are met.Key Responsibilities:Witness...


  • New York, New York, United States Metso Outotec Full time

    Quality Assurance SpecialistMetso Outotec is seeking a Quality Assurance Specialist to support the quality assurance efforts for Minerals Equipment, Global Supply Chain and Quality Assurance teams. The successful candidate will be responsible for reviewing inspections and working with suppliers to ensure quality measures are met.Key Responsibilities:Witness...


  • New York, New York, United States Mitchell Martin Full time

    We're seeking a Quality Assurance Specialist to join our team at Mitchell Martin. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our software releases. This includes developing a deep understanding of our systems and components, creating detailed test plans, and executing test cases to ensure high-quality software...


  • New York, New York, United States Equus Full time

    Job DescriptionWe are seeking a highly skilled Quality Assurance Specialist to join our team at Equus Workforce Solutions. In this role, you will be responsible for ensuring that our programs and services are implemented at the highest standards and that our clients receive the highest level of care.Key Responsibilities:Conduct comprehensive audits to ensure...


  • New York, New York, United States Barrow Wise Consulting Full time

    Quality Assurance SpecialistAt Barrow Wise Consulting, LLC, we are seeking a skilled Quality Assurance Specialist to support our NYC Department of Social Services project. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our applications and services. Your duties will include initiating and implementing testing,...


  • New York, New York, United States PayPal Full time

    We are seeking a Quality Assurance Specialist to join our PayPal Automation Platform team. This role will be responsible for defining and implementing the overall testing strategy and methodologies for the organization, ensuring alignment with business objectives and software development goals.The ideal candidate will have a Master's degree in computer...


  • New York, New York, United States Everplans Full time

    About EverplansEverplans is a cutting-edge platform that empowers individuals to organize, store, and securely share their most important information. From personal documents to home management, our platform provides a comprehensive solution for users to streamline their lives.Our mission is to revolutionize the way people manage their information, and we're...


  • New York, New York, United States Dikshatek Full time

    Job OverviewWe are seeking a highly skilled Quality Assurance Specialist to join our team at Dikshatek. The ideal candidate will have a strong background in software testing and quality assurance, with a focus on ensuring the highest quality products.Key ResponsibilitiesDevelop and execute test plans to ensure the quality of software products.Analyze and...


  • New York, New York, United States gonzer Full time

    Job SummaryAt Gonzer, we are seeking a highly skilled Quality Assurance Specialist to join our team. The successful candidate will be responsible for ensuring the highest quality standards in our projects. Key responsibilities include:• Conducting quality reviews and audits to identify areas for improvement• Collaborating with project teams to implement...


  • New York, New York, United States InTandem Inc Full time

    Quality Assurance SpecialistAt In Tandem, we're dedicated to creating innovative technology solutions that simplify daily life for families. As a Quality Assurance Specialist, you'll play a critical role in ensuring the quality and reliability of our applications, including Cozi and Custody Navigator. You'll work closely with our development team to identify...


  • New York, New York, United States Demo - Maximus Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Maximus. As a Quality Assurance Specialist, you will play a critical role in ensuring the accuracy and consistency of assessments and assessment outcomes. You will collect data, examine cases, analyze UAS recommended scores, and develop reports to track and trend...


  • New York, New York, United States Volunteers of America - Greater New York (VOA-GNY) Full time

    Job OverviewAt Volunteers of America-Greater New York (VOA-Greater New York), we are committed to ending homelessness in the New York area by 2050. Our organization operates over 60 programs across New York City, Northern New Jersey, and Westchester County, providing essential services to those in need. We are currently seeking a highly skilled Quality...