Product Manager for CX Data Insights
2 days ago
We are seeking a highly skilled Product Manager to join our team at Warner Bros. Discovery. As a Product Manager for CX Data Insights, you will play a critical role in shaping our customer experience strategy and driving business growth through data-driven decision making.
Key Responsibilities- Extract actionable insights from CX data using existing or custom analytics tools.
- Create impactful presentations for CX stakeholders leveraging both quantitative and qualitative data.
- Address ad hoc data requests with timely and innovative data analysis to support business decisions.
- Implement and maintain the usage of AI/ML tools across CX, ensuring their accuracy and effectiveness.
- Liaise with CX, Tech, and Product teams to align AI/ML and automation strategies and initiatives.
- Develop and maintain strong working relationships with cross-functional teams to support CX initiatives.
- 3-5 years relevant work experience
- Bachelor's degree in a relevant field or equivalent work experience in customer experience and data analysis.
- Basic knowledge of CX Support data and metrics such as Contact Volumes, Ops KPIs, and SLAs.
- Knowledge and experience with AI/ML technologies and their applications in CX.
- Proficient in Python and SQL. Preferred experience with Salesforce and Looker.
- Familiarity with statistical analysis such as probability theory, regression analysis, and correlation analysis.
- Ability to learn new technologies with relative ease and speed.
- Excellent written and verbal communication skills, with the ability to effectively convey insights to technical and non-technical stakeholders.
Warner Bros. Discovery is a global leader in the media and entertainment industry, with a portfolio of iconic brands and beloved franchises. We are committed to creating a diverse and inclusive workplace that reflects the diversity of our society and the world around us.
We take seriously our responsibility to ensure equitable access to employment and opportunities in a manner that upholds our human rights obligations. Reasonable accommodation is available upon request for eligible candidates.
What We OfferWarner Bros. Discovery offers a competitive salary range of $70,000 to $131,820 per year, as well as a range of benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time, and vacation.
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Product Manager for CX Data Insights
2 days ago
New York, New York, United States Warner Bros. Discovery Full timeAbout the RoleWe are seeking a highly skilled Product Manager to join our team at Warner Bros. Discovery. As a Product Manager for CX Data Insights, you will play a critical role in shaping our customer experience strategy by leveraging AI/ML and automation initiatives.Key ResponsibilitiesExtract actionable insights from CX data using existing or custom...
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