Patient Services Representative
1 month ago
Job Summary:
The Patient Services Representative is a vital member of the TeamHealth team, responsible for providing exceptional patient care and support in our pediatric after-hours urgent care facility. As a Patient Services Representative, you will be the first point of contact for patients and their families, providing a warm and welcoming experience from the moment they arrive.
Key Responsibilities:
- Provide exceptional patient care: Greet patients and their families, verify demographic and personal information, and provide direct assistance to ensure a smooth and efficient experience.
- Manage patient flow: Register patients, scan and index charts, and fax patient charts to primary care physicians as needed.
- Communicate effectively: Interact with patients, families, and healthcare professionals in a respectful and professional manner, maintaining confidentiality of patient information.
- Administrative tasks: Assist with clerical duties, prepare superbills, and collect co-pays and past due balances.
- Problem-solving and conflict resolution: Utilize resources to obtain patient information when patients are unable to communicate, and address conflicts in a professional manner.
- Team collaboration: Work collaboratively with other departments to ensure seamless patient care and support.
- Continuous learning: Participate in ongoing training and education to stay up-to-date on policies, procedures, and best practices.
Requirements:
- Excellent communication and interpersonal skills: Ability to interact with patients, families, and healthcare professionals in a respectful and professional manner.
- Attention to detail: Ability to perform detail-oriented work and maintain accuracy in patient information.
- Problem-solving and conflict resolution skills: Ability to address conflicts and resolve issues in a professional manner.
- Teamwork and collaboration: Ability to work collaboratively with other departments to ensure seamless patient care and support.
- Continuous learning: Willingness to participate in ongoing training and education to stay up-to-date on policies, procedures, and best practices.
Working Conditions:
- Well-lighted, modern office setting: Job performed in a well-lighted, modern office setting with occasional travel locally.
- Occasional lifting/carrying: Occasional lifting/carrying of 10 pounds or less.
- Occasional standing/bending: Occasional standing and bending.
- Moderate to high stress level: Moderate to high stress level due to fast-paced and demanding environment.
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