Patient Services Representative

5 days ago

Lake Worth, Florida, United States TeamHealth Full time
Job Title: Patient Services Representative - After Hours Pediatrics

Job Summary:

The Patient Services Representative (PSR) plays a vital role in providing exceptional patient care and support in our after-hours pediatric urgent care setting. As the first point of contact for patients and families, you will be responsible for warmly greeting and assisting patients with verifying demographic and personal information, while maintaining confidentiality and adhering to strict HIPAA guidelines.

Key Responsibilities:

  • Represent TeamHealth with a respectful and caring manner, ensuring a welcoming environment for patients and families.
  • Independently problem-solve and utilize resources to obtain patient information when patients are unable to communicate.
  • Register all patients, scan and index charts, and fax patient charts to primary care physicians on a daily basis.
  • Verify patient demographics, current insurance, and obtain patient consent to treat for accurate billing.
  • Collect co-pays and past due balances, assist patients with various forms, and obtain insurance waiver signatures as necessary.
  • Schedule patient initial and follow-up appointments when applicable.
  • Perform administrative tasks, provide information to other departments, and problem-solve to obtain patient information when needed.
  • Accept packages and deliveries, direct and distribute or sort as needed.
  • Check petty cash weekly, complete petty cash reports for reimbursement to the company store.
  • Assist in compiling data for regular and special reports as requested by the practice manager and other management personnel.
  • Assist other departments as needed.
  • Demonstrate the ability to accept responsibility for appropriate conduct within the office setting and with other department associates.
  • Function as a member of the healthcare team related to patient care by interaction and cooperation with physicians and other healthcare professionals.
  • Route patient records and specimens to assigned locations as needed.
  • Maintain inventory of office supplies.
  • Maintain strict confidentiality of patient information.
  • Complete administrative duties in a timely and efficient manner as set forth by the practice manager.
  • Report errors or problems so that appropriate action may be taken for patient care.
  • Ensure adequate and appropriate patient follow-up regarding prescriptions, referrals, and diagnostic testing.
  • Contribute to patient care through patient and family education, distributing resource literature and referrals as needed.
  • Comply with quality assurance, HIPAA, customer service, infection control, and safety guidelines and other policies as set forth.
  • Refer patients to proper resources including transfer, follow-up, and appointments as directed by clinicians.
  • Participate in ongoing training through completion of online training, attending in-person training sessions, and meetings as required.
  • Participate in development and implementation of general policies and procedures to provide for the physical and emotional comfort and safety of patients.
  • Maintain CME requirements through continuing education and in-service training.
  • Ensure cleanliness of the office and clinical environment.
  • Other duties as assigned and requested.

Requirements:

  • Ability to perform patient intake and document problems appropriately, seeking guidance as needed.
  • High degree of verbal and written communication and interpersonal skills to determine needs, provide information, instruct, and provide emotional support.
  • Working knowledge of general office equipment including fax and copy machines, multi-line phone system, and personal computer.
  • Ability to address and resolve conflict, including challenging patients/clients in a professional manner.
  • Ability to maintain strict confidentiality.
  • Ability to perform detail-oriented work.
  • Ability to adapt to a changing and growing atmosphere.
  • Courteous and professional demeanor.
  • Willingness to work as a team player to meet common goals of the facility.
  • Ability to work in fast-paced, demanding environment.
  • Excellent customer service skills.
  • Promote positive department morale through effective teamwork.
  • Ability to work and travel to multiple locations if needed.

Physical/Environmental Demands:

  • Job performed in a well-lighted, modern office setting.
  • Occasional travel locally.
  • Occasional lifting/carrying (10 pounds or less).
  • Occasional standing/bending.
  • Moderate to high stress level.
  • Prolonged sitting, telephone, and computer use.
  • Associated health risks related to patient exposure including bodily fluids and disease.

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax), and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule, and/or more than five days per week.

Disclaimer:

Cooperative, positive, courteous, and professional behavior and conduct are essential functions of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers, and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others, as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

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