Guest Service Representative

1 week ago


Miami, United States The Elser Hotel & Residences Full time
About the Job

The Guest Service Representative plays a critical role in ensuring that every guest has an exceptional experience at The Elser Hotel & Residences. This includes greeting and welcoming guests, responding to inquiries, and resolving any issues that may arise during their stay.

Key Responsibilities

  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.

Qualifications

  • High School diploma or equivalent required.
  • College coursework in a related field helpful.
  • Experience in a hotel or a related field preferred.
  • Excellent communication and interpersonal skills.

Benefits and Compensation

The estimated salary for this position is $18-$20 per hour, plus commission and incentives. We also offer a range of benefits, including health insurance, 401(k) matching, and paid time off.



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