Guest Service Representative
1 week ago
The Guest Service Representative plays a critical role in ensuring that every guest has an exceptional experience at The Elser Hotel & Residences. This includes greeting and welcoming guests, responding to inquiries, and resolving any issues that may arise during their stay.
Key Responsibilities
- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
Qualifications
- High School diploma or equivalent required.
- College coursework in a related field helpful.
- Experience in a hotel or a related field preferred.
- Excellent communication and interpersonal skills.
Benefits and Compensation
The estimated salary for this position is $18-$20 per hour, plus commission and incentives. We also offer a range of benefits, including health insurance, 401(k) matching, and paid time off.
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