Lead Guest Services Representative

4 weeks ago


Miami, United States Marriott International Inc Full time

Job Description

The Lead Guest Services Representative is responsible for providing exceptional guest service, resolving guest complaints, and leading a team of guest services representatives. This role requires strong leadership skills, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Provide exceptional guest service, responding to guest inquiries and resolving complaints in a professional and timely manner.
  • Lead a team of guest services representatives, providing guidance, coaching, and feedback to enhance their skills and performance.
  • Monitor and report on guest feedback and complaints, identifying areas for improvement and implementing corrective actions.
  • Work closely with other departments to ensure seamless service delivery.

Requirements

  • At least 1 year of experience in guest services or a related field.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.
  • Strong knowledge of hotel operations, including front office, housekeeping, and food and beverage.

Estimated Salary: $55,000 - $75,000 per year



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