Lead Guest Services Representative
4 weeks ago
Job Description
The Lead Guest Services Representative is responsible for providing exceptional guest service, resolving guest complaints, and leading a team of guest services representatives. This role requires strong leadership skills, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Provide exceptional guest service, responding to guest inquiries and resolving complaints in a professional and timely manner.
- Lead a team of guest services representatives, providing guidance, coaching, and feedback to enhance their skills and performance.
- Monitor and report on guest feedback and complaints, identifying areas for improvement and implementing corrective actions.
- Work closely with other departments to ensure seamless service delivery.
Requirements
- At least 1 year of experience in guest services or a related field.
- Excellent communication and interpersonal skills.
- Able to work effectively in a fast-paced environment.
- Strong knowledge of hotel operations, including front office, housekeeping, and food and beverage.
Estimated Salary: $55,000 - $75,000 per year
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