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Critical Care Program Coordinator
2 months ago
About Sound:
Sound Physicians, a physician-founded and led national multi-specialty medical group, is headquartered in Tacoma, WA. Our organization comprises over 1,000 business colleagues and 4,000 healthcare professionals, including physicians, APPs, CRNAs, and nurses, operating in more than 400 hospitals across 45 states.
Established in 2001, we specialize in emergency and hospital medicine, critical care, anesthesia, and telemedicine. Sound Physicians is recognized for its innovative approach and leadership in navigating the evolving healthcare landscape, always prioritizing patient care.
We offer a comprehensive benefits package that includes:
- Medical, Dental, and Vision insurance
- Health care and dependent care flexible spending accounts
- 401(k) retirement savings plan with company matching
- Paid time off (PTO) that begins accruing immediately at a rate of 15 days per year, per company policy
- Ten company-paid holidays annually.
About the Role:
The Critical Care Coordinator will be responsible for providing program coordination and administrative support for the Sound Physicians Critical Care program at designated hospitals.
Key Responsibilities:
- Act as the primary contact for Sound Critical Care (SCC) hospital programs.
- Provide operational and administrative services, including coding, billing, payroll, MD schedule support, data review, meeting scheduling, and calendar management.
- Support multiple SCC sites as assigned, offering both on-site and virtual assistance.
- Collaborate with on-site hospital partners and assist the Program Medical Director (PMD) in team meetings and coordination with hospital teams.
- Organize and create presentations using Excel and PowerPoint for Sound or hospital leadership.
- Manage incoming communications for the local SCC team, ensuring timely responses to priority items.
- Conduct census reconciliation by gathering and distributing necessary data from providers.
- Engage with the PMD or Regional Medical Director (RMD) promptly when providers do not submit census information.
- Maintain the SCC office, including a reliable filing system for census management.
- Assist in onboarding processes for various types of providers at local and virtual sites.
- Support PMD and RMD in tracking locum shifts and managing scheduling changes.
- Exemplify exceptional customer service to both internal and external stakeholders.
- Facilitate scheduling for physician interviews and manage related logistics.
- Assist with data management, tracking, and preparing quality reports as required.
- Ensure onboarding logistics are in place for new intensivists and follow up on off-boarding processes.
- Coordinate credentialing and privileging processes for hospitalists.
- Maintain an updated contact list for providers and manage office supply orders.
Qualifications:
A successful candidate will demonstrate a blend of the following values, knowledge, and experience:
- Self-Motivated: Takes initiative with minimal direction and seeks additional responsibilities.
- Communication: Exhibits clear and consistent verbal and written communication skills.
- Relationship Building: Develops and maintains strong relationships as a representative of Sound.
- Teamwork: Works effectively within a highly matrixed organization.
- Critical Thinking: Anticipates needs and makes informed decisions with limited information.
- Motivated: Achieves high levels of performance and success.
- Strategic Thinking: Understands the broader context and formulates actionable plans.
- Resourceful: Utilizes available information and tools effectively.
Education and Experience:
- Bachelor's Degree or an Associate Degree with equivalent work experience.
- 1-2 years of experience in healthcare customer service.
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
Compensation:
Pay range is $22-$30 per hour, determined by candidate experience, geographical location, and program complexity.
Sound Physicians is an Equal Employment Opportunity (EEO) employer committed to diversity, equity, and inclusion in our workforce.
This job description reflects the current requirements of the position and may be subject to change as duties evolve.
