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Family and Children's Medicaid Income Maintenance Supervisor
2 months ago
Location : Elizabethtown, NC
Job Type: Full-Time
Department: Social Services
DESCRIPTION
An Income Maintenance Supervisor II operates under limited oversight, providing guidance, training, and leadership to the income maintenance caseworkers within the Economic Services Unit. This role encompasses budget planning and oversight of unit finances.
DUTIES
• Supervises departmental staff, which includes instructing, assigning tasks, reviewing work, maintaining performance standards, developing employee work plans, selecting new hires, and conducting performance evaluations.
• Ensures accurate preparation of records, reports, and documentation.
• Monitors cases to ensure compliance with time and participation standards as well as eligibility requirements.
• Guarantees fair treatment of all clients in accordance with departmental policies.
• Conducts secondary reviews for cases processed in Adult Medicaid.
• Responsible for measuring workloads and analyzing workflow standards. Performs additional duties as assigned and trained.
KNOWLEDGE, SKILLS AND ABILITIES
• Accountability - Ability to accept responsibility for actions.
• Accuracy - Capability to perform tasks accurately and thoroughly.
• Advocacy - Taking action to represent and advance the interests of others by presenting facts and details.
• Analytical Thinking - Ability to analyze data for logical conclusions.
• Oral Communication - Effectively communicating with others verbally.
• Written Communication - Ability to convey information clearly and concisely in writing.
• Concentration - Ability to focus on tasks amidst distractions.
• Conflict Management - Objectively managing conversations while maintaining composure.
• Customer Orientation - Addressing customer needs while adhering to company procedures.
• Ethical Standards - Conducting oneself in accordance with accepted values and standards.
• Integrity - Being truthful and maintaining confidentiality in the workplace.
• Investigative Skills - Inquiring deeply into issues to uncover malpractice or controversies.
• Judgment - Exercising good judgment in interpreting policies and procedures.
• Leadership - Mobilizing people and creating a vision while upholding integrity.
• Multi-tasking - Managing multiple tasks in a fast-paced environment.
• Problem Solving - Proactively addressing work-related challenges.
• Relationship Building - Establishing effective relationships with clients and colleagues.
• Safety Awareness - Creating a safe work environment and managing risks.
• Time Management - Organizing and completing work within deadlines.
EDUCATION AND EXPERIENCE REQUIREMENTS
A Bachelor's Degree from an accredited institution and three years of experience as an Income Maintenance Caseworker or Investigator, preferably with one year of supervisory experience. An Associate's Degree in Human Services Technology, Social Services, Paralegal Studies, Criminal Justice, Business Administration, or a related field, with four years of experience in Income Maintenance as a Caseworker or Investigator, and one year of supervisory experience is preferred; or an equivalent combination of training and experience. Computer Skills: Prior experience with Microsoft Windows suite of products.
License/Credentials: Valid NC driver's license required.
Special Information: All DSS positions are subject to reallocation based on funding, agency needs, and client population, and may require work during emergencies or disasters, including overnight shelter staffing.
BLADEN COUNTY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
Bladen County is committed to maintaining a competitive and productive workforce. Full-time employees are offered a comprehensive benefits package, including healthcare, supplemental plans, retirement programs, and twelve paid holidays.
Health
We provide the NC State Health Plan Blue Cross and Blue Shield Medical Insurance, with options for 80/20 or 70/30 plans.
Voluntary Plans
Employees can select from various plans through Sun Life, including Critical Illness, Hospital Indemnity, Dental, and Vision plans, as well as Short-term disability and Flexible Spending Accounts.
Life Insurance
The County offers $10,000 Basic Life insurance for employees, with options for additional voluntary term life insurance.
Retirement
Participation in the N.C. Local Government Employees' Retirement System is required, with employees contributing 6% of gross wages. Supplemental retirement plans (401(k) and 457) are administered by Prudential.
Vacation Leave
Employees accrue annual leave monthly, available for use upon approval after the probationary period. Years of service from eligible NC Governmental Agencies may be transferred.
Petty Leave
Employees earn fourteen (14) hours of petty leave per calendar year, usable in increments of 15 minutes, and must be utilized within the calendar year.
Longevity Pay
Longevity pay is available for employees with five years of continuous service.
