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Senior Income Support Specialist for Family and Children's Medicaid

2 months ago

Elizabethtown, North Carolina, United States Bladen County, NC Full time
Salary: $43, $47,814.00 Annually

Location : Elizabethtown, NC

Job Type: Full-Time

Department: Social Services

DESCRIPTION

As a Senior Income Support Specialist, you will engage in vital paraprofessional activities related to assessing and reassessing the eligibility of individuals seeking financial, medical, food assistance, or housing support through the Department of Social Services.

Your role will encompass providing guidance and executing moderately complex administrative and case management tasks necessary for determining client eligibility for various social service programs. You will be responsible for processing client intake and re-enrollment while coordinating the administrative components of assigned programs. Your performance will be monitored based on your expertise, adherence to legal standards, and overall effectiveness in the role.

DUTIES
  • Conduct specialized administrative and case management functions to support Department of Social Services operations.
  • Offer training and leadership to junior Income Support Specialists as needed.
  • Interpret and ensure adherence to relevant policies, procedures, laws, and regulations related to assigned programs; assist in training department staff on policy matters.
  • Address client inquiries, requests for assistance, and complaints regarding department services and application processes.
  • Schedule interviews, assess program applicants' eligibility based on employment and income data, and verify Medicaid eligibility.
  • Process referrals promptly.
  • Assist external agencies with client eligibility assessments as required.
  • Screen clients for substance abuse, mental health issues, and domestic violence; provide appropriate referrals for health and social services.
  • Conduct preliminary investigations for child support cases, complete necessary legal documentation, and gather information on prior court orders and payments.
  • Evaluate individuals transitioning from WorkFirst to Medicaid programs and complete necessary documentation.
  • Maintain accurate and comprehensive client and program records; ensure data entries are precise and complete.
  • Develop mutual responsibility agreements for clients; monitor compliance with agreed-upon activities.
  • Assess client requests for hardship exemptions and extensions; document outcomes and manage case resolutions.
  • Resolve conflicts between clients and caseworkers as necessary.
  • Compile information for various reports required by the County and other agencies.
  • Coordinate activities with other divisions, departments, and external agencies as appropriate.
  • Perform routine clerical and administrative tasks to support departmental functions, including preparing reports, managing documents, and assisting clients.
  • Act as a supervisor in their absence as required.
  • Utilize various office equipment, including computers and printers, to perform daily tasks.
  • Engage with various stakeholders, including supervisors, co-workers, clients, and the public.
  • Participate in meetings, training, and workshops to enhance professional knowledge and skills.
  • Assist with special projects as assigned, which may include securing resources for families in need and coordinating food assistance programs.
  • Perform case management duties for colleagues as needed.
  • Carry out related responsibilities as required.
KNOWLEDGE, SKILLS AND ABILITIES
  • In-depth knowledge of the methods, policies, and procedures of the Department and County relevant to the IM Caseworker III role.
  • Strong interviewing skills and the ability to establish positive rapport with clients.
  • Understanding of the processes involved in determining eligibility for government social services.
  • Familiarity with administrative, bookkeeping, organizational, customer service, and clerical tasks.
  • Knowledge of modern office practices and equipment.
  • Proficient in English usage, vocabulary, punctuation, and basic mathematics.
  • Awareness of applicable local, state, and federal laws and regulations.
  • Attention to detail in preparing records and reports.
  • Ability to comprehend, interpret, and apply relevant regulations and procedures.
  • Capability to maintain accurate and confidential client records.
  • Skill in providing training and guidance to co-workers regarding departmental policies and regulations.
  • Ability to read and interpret various materials related to job responsibilities.
  • Proficient in using computers for data management and word processing.
  • Ability to type accurately at a sufficient rate for job performance.
  • Competence in operating and maintaining various office equipment.
  • Ability to read and verify financial and insurance records and other relevant documents.
  • Ability to exercise independent judgment in routine and non-routine tasks.
  • Strong organizational skills to plan and prioritize daily assignments.
  • Willingness to assist fellow employees as necessary.
  • Ability to learn and apply new skills to enhance job performance.
  • Professional demeanor and integrity in public service.
  • Ability to work effectively under stress and respond calmly in emergencies.
EDUCATION AND EXPERIENCE REQUIREMENTS

Minimum Education and Experience: Bachelor's Degree from an accredited institution and two years of experience as an Income Maintenance Caseworker; or an Associate's Degree in Human Services, Business Administration, Paralegal Technology, or a related field with three years of experience as an Income Maintenance Caseworker; or an equivalent combination of education and experience.

Special Requirements
Valid North Carolina Driver's License
This classification specification outlines the general nature and level of work performed by employees in this role. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required for the position. Bladen County reserves the right to modify the duties assigned to this classification as necessary.

BLADEN COUNTY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

Bladen County is committed to fostering a competitive and productive workforce. Full-time employees are offered a comprehensive benefits package, including healthcare, supplemental plans, retirement programs, and paid holidays.