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Income Support Caseworker II

2 months ago

Elizabethtown, North Carolina, United States Bladen County, NC Full time
Salary: $39, $43,368.00 Annually

Location: Elizabethtown, NC

Job Type: Full-Time

Department: Social Services

POSITION SUMMARY

The Income Maintenance Caseworker II plays a vital role in assessing and verifying the eligibility of individuals seeking financial, medical, food, or shelter assistance. This position involves performing a range of case management services that support the Department of Social Services' mission.

KEY RESPONSIBILITIES
  • Conducts specialized case management services to facilitate the operations of the Department of Social Services.
  • Ensures adherence to all relevant policies, procedures, and regulations related to assigned programs, while also providing necessary training to department staff.
  • Handles inquiries and requests from clients or potential clients regarding available services and application processes.
  • Schedules and conducts interviews to assess eligibility based on employment and income data, while verifying information through various sources.
  • Processes applications, referrals, and changes efficiently and accurately.
  • Collaborates with external agencies to assist in client eligibility determinations.
  • Maintains comprehensive and accurate client records, ensuring data integrity.
  • Facilitates the appeals process for clients, documenting outcomes and implementing decisions made by hearing officers.
  • Prepares various reports and records as required by the County and other agencies.
  • Provides assistance to office visitors and answers phone inquiries, directing calls as necessary.
  • Performs clerical duties to support departmental functions, including data entry, filing, and document management.
  • Utilizes various office equipment and technology to enhance productivity.
  • Engages with a diverse range of individuals, including colleagues, clients, and other stakeholders.
  • Participates in training and development opportunities to improve skills and knowledge.
  • May assist with special projects aimed at supporting community needs.
  • Provides support to colleagues as needed in their case management duties.
  • Performs additional related tasks as required.
QUALIFICATIONS
  • Thorough understanding of the methods and procedures relevant to the Department and County.
  • Strong interviewing skills with the ability to build rapport with clients.
  • Familiarity with the processes for determining eligibility for social services.
  • Knowledge of administrative and clerical functions.
  • Proficient in modern office practices and technology.
  • Excellent command of English, including grammar and mathematics.
  • Awareness of applicable laws and regulations.
  • Detail-oriented with strong record-keeping abilities.
  • Capable of interpreting and applying relevant information.
  • Ability to maintain confidentiality and accuracy in client records.
  • Experience in providing guidance and training to peers.
  • Proficient in computer use for data management and processing.
  • Effective organizational and prioritization skills.
  • Ability to remain calm and effective under pressure.
  • Willingness to learn and adapt to new challenges.
EDUCATION AND EXPERIENCE

Associate's Degree in Human Services, Business Administration, Paralegal Technology, or a related field, along with one year of experience in a similar role; or an equivalent combination of education and experience.

Special Requirements

Valid North Carolina Driver's License is required.

Bladen County is an Equal Opportunity/Affirmative Action Employer.

BENEFITS

Bladen County offers a comprehensive benefits package, including healthcare options, retirement plans, and paid holidays.