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Senior Income Maintenance Specialist
2 months ago
Overview:
This position involves performing paraprofessional duties related to assessing and reassessing the eligibility of individuals seeking financial, medical, food assistance, or housing support through the Department of Social Services.
An individual in this role will lead and execute routine to moderately complex administrative and case management tasks necessary for determining client eligibility for various Department of Social Services programs. This includes managing client intake and re-enrollment processes, while coordinating other administrative functions related to assigned programs.
Key Responsibilities:
- Deliver specialized administrative and case management services to support Department of Social Services operations.
- Provide training and guidance to junior Income Maintenance Caseworkers as needed.
- Interpret and ensure adherence to all relevant policies, procedures, laws, and regulations related to assigned departmental programs; assist in training staff on policy matters as required.
- Address inquiries and complaints from clients or potential clients regarding departmental programs and application processes.
- Schedule and conduct interviews to determine eligibility for program applicants based on income and employment information; verify Medicaid eligibility.
- Process referrals promptly and assist external agencies with client eligibility determinations as requested.
- Screen clients for issues related to substance abuse, emotional health, and domestic violence; provide information and referrals to appropriate health and social services.
- Conduct preliminary investigations for child support cases; prepare necessary legal documentation; research prior court orders and payments; assess cooperation levels regarding child support; calculate past public assistance payments.
- Evaluate individuals transitioning from WorkFirst to all Medicaid programs; refer them to adult Medicaid programs and complete necessary documentation.
- Maintain accurate and comprehensive client and program records; ensure data entries are accurate and complete.
- Develop mutual responsibility agreements for clients; monitor compliance with agreements, including school attendance and completion of assigned tasks.
- Assess client requests for hardship exemptions and extensions; document hearing results and complete cases as determined by hearing officers.
- Resolve conflicts between clients and caseworkers as necessary.
- Gather information and prepare various records and reports required by the County or other agencies.
- Coordinate activities with other divisions, departments, and external agencies as appropriate.
- Perform a variety of routine clerical and administrative tasks to support departmental functions, including preparing reports, compiling data, filing documents, processing mail, and assisting visitors.
- Assume supervisory duties in the absence of the supervisor.
- Operate various office equipment, including computers, printers, and fax machines; utilize clerical and office supplies.
- Communicate effectively with various groups, including supervisors, coworkers, other County personnel, government agencies, clients, and the public.
- Attend meetings, training sessions, and workshops to enhance job knowledge and skills.
- May assist with special projects or programs, such as securing food resources for families in need or training recipients in using electronic benefits cards.
- Perform case management duties for coworkers as needed.
- Execute related duties as required.
Qualifications:
- Comprehensive knowledge of the methods, policies, and procedures of the Department and County related to the responsibilities of the IM Caseworker III.
- Proficient interviewing skills and ability to establish positive rapport with clients.
- Understanding of the processes involved in determining client eligibility for government social services.
- Familiarity with administrative, bookkeeping, organizational, customer service, and clerical activities.
- Knowledge of modern office practices and equipment.
- Proficient in English usage, vocabulary, punctuation, and spelling; basic mathematics skills are also necessary.
- Awareness of applicable local, state, and federal laws and regulations.
- Detail-oriented in preparing records and reports.
- Ability to comprehend, interpret, and apply regulations and procedures.
- Maintain accurate and confidential client records.
- Provide training and leadership to coworkers regarding departmental policies and methods.
- Competence in using computers for data processing and records management.
- Ability to type accurately and operate various office equipment.
- Capacity to read and verify financial and insurance records and other documents relevant to job responsibilities.
- Use independent judgment in performing routine and non-routine tasks.
- Plan, organize, and prioritize daily assignments effectively.
- Offer assistance to colleagues as necessary.
- Adapt and learn new skills to enhance job performance.
- Conduct duties with courtesy and integrity in the public's best interest.
- Work effectively under stress and respond calmly in emergencies.
Minimum Education and Experience:
- Bachelor's Degree from an accredited institution and two years of experience as an Income Maintenance Caseworker; or an Associate's Degree in Human Services, Business Administration, Paralegal Technology, or a related field with three years of experience as an Income Maintenance Caseworker; or an equivalent combination of education and experience.
Special Requirements:
- Valid North Carolina Driver's License.
This job description is intended to convey the general nature and level of work performed by employees in this classification. It is not designed to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform the job.
Bladen County is an equal opportunity/affirmative action employer.
