Patient Experience Coordinator
2 weeks ago
The ideal candidate will have prior customer service or administrative experience, as well as excellent communication and interpersonal skills. A high school level of education is required, with a Bachelor's Degree preferred.
This is an 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am position, offering competitive compensation and unmatched benefits including flexible schedules, affordable health insurance, and generous levels of time off. Estimated salary range is $35,000 - $50,000 per year.
Key responsibilities include:
- Patient Encounter Management:
- Providing positive and effective customer service that supports unit operations
- Collaborating with referring providers and practices
- Obtaining required authorizations to compile patient and staff schedules
- Scheduling patients and supporting the patient encounter
- Check In / Check Out:
- Greeting and directing patients, families and visitors
- Monitoring daily schedule and coordinating flow with clinicians/supervisor
- Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
- Facilitating and directing communication with Financial Counseling
- Administrative:
- Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
- Providing routine clerical support as needed
- Admin Support for Admissions, Discharges, and Transfers
- Reconciliation of Patient Charts during admissions and discharges
- Updating and reconciling the Patient Monitoring System upon admission, discharges, and transfers.
Required Skills and Qualifications:
- A high school level of education, Bachelor's Degree preferred
- Prior customer service or administrative experience preferred
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- The ability to work with diverse internal and external constituencies
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