Patient Experience Coordinator

2 weeks ago


Étreux, Hauts-de-France, United States Boston Childrens Hospital Full time
Boston Children's Hospital offers a unique opportunity for a Patient Experience Coordinator to join our team. This role is responsible for managing patient encounters, providing exceptional customer service, and supporting unit operations.

The ideal candidate will have prior customer service or administrative experience, as well as excellent communication and interpersonal skills. A high school level of education is required, with a Bachelor's Degree preferred.

This is an 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am position, offering competitive compensation and unmatched benefits including flexible schedules, affordable health insurance, and generous levels of time off. Estimated salary range is $35,000 - $50,000 per year.

Key responsibilities include:
  • Patient Encounter Management:
    • Providing positive and effective customer service that supports unit operations
    • Collaborating with referring providers and practices
    • Obtaining required authorizations to compile patient and staff schedules
    • Scheduling patients and supporting the patient encounter
  • Check In / Check Out:
    • Greeting and directing patients, families and visitors
    • Monitoring daily schedule and coordinating flow with clinicians/supervisor
    • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
    • Facilitating and directing communication with Financial Counseling
  • Administrative:
    • Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
    • Providing routine clerical support as needed
    • Admin Support for Admissions, Discharges, and Transfers
    • Reconciliation of Patient Charts during admissions and discharges
    • Updating and reconciling the Patient Monitoring System upon admission, discharges, and transfers.

Required Skills and Qualifications:
  • A high school level of education, Bachelor's Degree preferred
  • Prior customer service or administrative experience preferred
  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
  • The ability to work with diverse internal and external constituencies


  • Étreux, Hauts-de-France, United States Boston Children's Hospital Full time

    Job OverviewWe are seeking a highly skilled Patient Experience Coordinator to join our Ophthalmology team at Boston Children's Hospital. As a key member of our department, you will play a critical role in delivering exceptional patient care and ensuring a seamless experience for our patients and their families.


  • Étreux, Hauts-de-France, United States Boston Children's Hospital Full time

    Job SummaryA Patient Experience Coordinator is needed to provide exceptional customer service and administrative support at Boston Children's Hospital.About the RoleThis role requires a high level of organization, effective communication skills, and the ability to work in a fast-paced environment. The ideal candidate will be able to multitask, prioritize...


  • Étreux, Hauts-de-France, United States Boston Children's Hospital Full time

    Deliver Exceptional Patient ExperiencesBoston Children's Hospital is seeking a highly skilled Patient Experience Representative to join our team. This is an exciting opportunity for individuals who are passionate about providing top-notch patient care and service.About the RoleThis 100% in-office position will play a vital role in ensuring seamless patient...


  • Étreux, Hauts-de-France, United States Brigham and Women's Hospital Full time

    About the JobWe are seeking a skilled and dedicated Patient Care Coordinator to join our team at Brigham and Women's Hospital. As a Patient Care Coordinator, you will play a critical role in ensuring that patients receive high-quality, coordinated care throughout their hospital stay.Key Responsibilities: Care Coordination: Collaborate with healthcare teams...


  • Étreux, Hauts-de-France, United States Boston Children's Hospital Full time

    Job Title: Patient Service CoordinatorSalary: $65,000 - $80,000 per yearAbout Boston Children's HospitalBoston Children's Hospital is a world-renowned pediatric medical facility dedicated to providing exceptional care to children and their families.Job DescriptionThe Patient Service Coordinator will play a vital role in ensuring seamless patient interactions...


  • Étreux, Hauts-de-France, United States Children's Hospital Boston Full time

    About the RoleAs an Orthopedic Experience Coordinator at Children's Hospital Boston, you will play a critical role in ensuring exceptional patient care and satisfaction.Key ResponsibilitiesProvide outstanding customer service to patients, families, and visitors, responding to routine inquiries and resolving complex issues with the support of your...


  • Étreux, Hauts-de-France, United States Mass General Brigham Full time

    We are seeking a highly skilled Patient Transport Coordinator to join our team at Mass General Brigham.Job SummaryThe Patient Transport Coordinator will play a crucial role in supporting the day-to-day operations of Customer Service/Patient Escort within Materials Management. The primary responsibility of this position is to transport patients, medical...


  • Étreux, Hauts-de-France, United States DaVita Inc. Full time

    About the JobAs a Patient Care Coordinator with DaVita Inc., you will play a vital role in ensuring the seamless delivery of patient care services. With a focus on empathetic and compassionate care, you will work collaboratively with our multidisciplinary team to provide top-notch support to patients and their families.This is an excellent opportunity for a...


  • Étreux, Hauts-de-France, United States Boston Health Care for the Homeless Program Full time

    About Boston Health Care for the Homeless ProgramBoston Health Care for the Homeless Program is a renowned organization committed to delivering exceptional healthcare services to individuals and families experiencing homelessness in greater Boston. Our mission is to provide compassionate, dignified, and culturally appropriate care, addressing social...


  • Étreux, Hauts-de-France, United States Brigham & Women's Hospital(BWH) Full time

    Job Title: Patient Services CoordinatorDescription:As a Patient Services Coordinator at Brigham & Women's Hospital, you will play a vital role in providing exceptional patient care and support. Your primary responsibility will be to assist patients with their meal selections, ensuring they receive the highest quality food and service. You will work closely...


  • Étreux, Hauts-de-France, United States Boston Children's Hospital Full time

    Surgical Patient Care CoordinatorBoston Children's Hospital seeks a dedicated Surgical Patient Care Coordinator to join our team. This role involves coordinating patient care activities for pediatric surgical patients on a 22-bed inpatient unit.The ideal candidate will have:A Bachelor of Science Degree in Nursing.A minimum of 1 year of inpatient acute RN...


  • Étreux, Hauts-de-France, United States Commonwealth Care Alliance Full time

    What We're Looking For:We are seeking a highly skilled and compassionate Care Coordinator to join our team at Commonwealth Care Alliance. If you are passionate about providing exceptional patient care and have experience working in a healthcare setting, we encourage you to apply.The estimated annual salary for this position is $75,000-$95,000, depending on...


  • Étreux, Hauts-de-France, United States argenx Full time

    Transforming Immunology: We are a biotech company committed to innovating across all corners of our business, inspiring growth in our partnerships, science, and people. This drives us to deliver more for patients with autoimmune diseases.Nurse Case Manager RoleThe Nurse Case Manager is the single point of contact for patients and caregivers, aligned...


  • Étreux, Hauts-de-France, United States One Medical Full time

    About Our MissionOne Medical is on a mission to transform the healthcare experience by making quality care more affordable, accessible, and enjoyable. We are dedicated to delivering high-quality, patient-centered care and creating a supportive work environment for our team members.As a Patient Care Coordinator, you will play a vital role in achieving our...


  • Étreux, Hauts-de-France, United States Boston Children's Hospital Full time

    About the RoleWe are seeking a skilled Patient Experience Liaison to join our team at Boston Children's Hospital. As a member of our patient services staff, you will be responsible for providing exceptional customer service and ensuring seamless communication between patients, families, and healthcare providers.Key ResponsibilitiesPatient Encounter...


  • Étreux, Hauts-de-France, United States STK Steakhouse Full time

    Salary Range: $65,000 - $85,000 per year.The ideal candidate for this Guest Experience Coordinator role will have a proven track record in hospitality management, with a focus on delivering exceptional customer service. As part of our dynamic front-of-house team, you will work closely with the leadership to ensure seamless execution of events, manage guest...


  • Étreux, Hauts-de-France, United States Small Door Veterinary Full time

    Job TitleVeterinary Member Experience CoordinatorAbout Small DoorAt Small Door Veterinary, we reimagined veterinary care by delivering exceptional services with modern hospitality in stress-free spaces. Our goal is to provide a positive experience for both pets and their owners.ResponsibilitiesTo oversee the scheduling system and manage wait times for all...


  • Étreux, Hauts-de-France, United States Mass General Brigham Full time

    Job Summary: We are seeking a highly skilled Patient Services Coordinator II to join our team at Mass General Brigham. As a Patient Services Coordinator II, you will be responsible for providing exceptional support to our healthcare professionals, ensuring seamless operations and delivering high-quality patient care. Your primary responsibilities will...


  • Étreux, Hauts-de-France, United States Dana-Farber Cancer Institute Full time

    Job SummaryWe are seeking a highly skilled Patient Services Coordinator to join our oncology department at Dana-Farber Cancer Institute.In this role, you will be responsible for coordinating patient care services, including scheduling appointments, arranging resources, and providing exceptional customer service.The ideal candidate will have a strong...


  • Étreux, Hauts-de-France, United States Children's Hospital Boston Full time

    Job Title: Patient Experience Representative - Primary Care SpecialistThe Boston Children's Hospital is seeking a Per Diem Patient Experience Representative to provide exceptional customer service and support in our primary care department. The ideal candidate will be responsible for greeting patients, registering new patients, monitoring clinic activity,...