Technical Support Specialist

3 days ago

Denver, Colorado, United States The Doyle Group Full time

Software Support Specialist

The Doyle Group is a trusted partner for Placement and Consulting services, headquartered in Denver, CO. Our core mission is to forge genuine partnerships with our clients who seek strategic talent solutions and to assist highly skilled candidates looking for their next career opportunity. With over 30 years of industry experience, our consultative approach allows us to provide a higher level of guidance and insight, empowering our clients to secure top IT talent that fits seamlessly into their team and culture. We look forward to collaborating to help you achieve your career goals.

Position Summary

Our client, a leading manufacturer, is seeking a contract Software Support Specialist to provide technical support for cloud-based software. Key responsibilities include diagnosing and resolving software issues, maintaining communication with users, and documenting support ticket resolutions. The ideal candidate will possess strong technical knowledge, excellent communication skills, and a problem-solving mindset. This position is an onsite role.

  • ResponsibilitiesTroubleshoot software and hardware issues and communicate resolutions clearly to users
  • Develop an understanding of the team, processes, and technical stack to resolve common problems
  • Maintain, update, and escalate (when necessary) support tickets
  • Research and document best practices for problem-solving
  • Communicate statuses on a regular cadence
  • Identify areas for cost reductions, operational efficiencies, or growth and communicate to leadership with actionable next steps
  • Minimum ExperienceHigh school diploma or equivalent
  • Experience with ERP, CRM, and SaaS applications (Salesforce preferred)
  • Basic network troubleshooting and familiarity with hardware (printers, phones, A/V equipment)
  • Strong organizational and multitasking abilities
  • Ability to explain technical issues to non-technical users
  • Excellent verbal and written communication
  • Ability to communicate with a variety of people including management, customers, external vendors, and employees
  • Additional Plus:Fluent in Spanish

Salary / Wage Range

$20.00-$30.00

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. The Doyle Group offers a competitive rewards package, which includes a 401k, healthcare coverage and other benefits.

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