Customer Service Professional

3 weeks ago


Los Angeles, California, United States Regal Medical Group Full time

Regal Medical Group seeks a highly skilled Bilingual Customer Service Representative to join our team in Southern California. As one of the fastest growing Independent Physician Associations, we offer a dynamic and supportive work environment where you can excel and grow.

About the Role

We are looking for a dedicated professional who can provide exceptional customer service to our members, responding to their inquiries and resolving issues in a timely and effective manner. The ideal candidate will have excellent communication skills, both verbal and written, and be fluent in English and Spanish.

About the Salary

The estimated salary for this position is $21 per hour, with opportunities for growth and advancement. In addition to competitive pay, we offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) eligibility and paid time off.

Key Responsibilities
  • Provide top-notch customer service to our members, addressing their inquiries and resolving issues in a professional and courteous manner.
  • Respond to incoming calls, emails, and other forms of communication in a timely and effective manner.
  • Maintain accurate records and documentation of all interactions with members.
  • Collaborate with internal teams to resolve complex issues and provide solutions to our members.
  • Stay up-to-date on company policies, procedures, and health care regulations to provide accurate information to our members.
Requirements
  • 2+ years of experience in customer service or a related field.
  • Fluency in English and Spanish (written and spoken).
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and meet deadlines.
  • High School Diploma or equivalent required.


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