Customer Service Representative Role
3 weeks ago
Special Service for Groups, Inc. is a leading organization in the field of customer service and support. We are currently seeking a highly skilled Customer Service Representative to join our team.
Job DescriptionWe are looking for an individual who is passionate about delivering exceptional customer experiences. As a Customer Service Representative, you will be responsible for conducting eligibility screenings, providing administrative support, and coordinating program activities to ensure individuals are attached to the Coordinated Entry System.
You will work closely with our Access Center Program Manager to achieve this goal, and your key responsibilities will include:
- Performing general office and clerical tasks, such as making and receiving phone calls, greeting visitors, and scheduling appointments.
- Assisting clients in obtaining additional services needed, including mainstream benefits, housing linkages, substance abuse and mental health services, employment services, vocational services, education, legal services, credit counseling, money management, tenancy education, landlord relations, life skills training, family reunification, etc.
- Completing monthly updates to assess engaged/enrolled clients' progress towards achieving their goals outlined on the IHSSP.
- Collecting data and entering information into information systems and HMIS.
- Providing crisis intervention and support, including meals, hygiene, clothing, and crisis housing.
- Conducting pre-screening eligibility interviews and internal referrals as needed.
In addition to these responsibilities, you will also be required to maintain accurate records, provide excellent communication skills, and work effectively in a fast-paced environment.
RequirementsTo be successful in this role, you will need:
- A high school diploma or GED equivalent.
- More than one year of clerical experience.
- Basic knowledge of Microsoft Word, Excel, and Internet.
- If in recovery, a minimum of three (3) years of being drug and alcohol free is required.
- Knowledge of basic filing structure, ability to organize and manage multiple priorities.
- Ability to do concise documentation and effectively communicate in written and verbal form.
- Experience working with homeless families and the ability to work with clients from diverse cultures, ethnic backgrounds, and socio-economic statuses.
We offer a competitive salary of $21.50 - $24.00 per hour, along with opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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