Customer Service Representative

2 weeks ago


Los Angeles, California, United States Moon Moments Ltd Full time
About Moon Moments Ltd

We are a prestigious company based in California, seeking a skilled Customer Service Representative to join our team. As a sales-driven professional, you will be responsible for delivering exceptional customer experiences and driving sales success.

Job Description
  • Engage with customers, addressing inquiries and providing product information while identifying sales opportunities.
  • Proactively recommend products and services based on customer needs, upselling and cross-selling where appropriate.
  • Handle customer concerns and offer tailored solutions to enhance satisfaction and drive repeat business.
  • Maintain detailed customer records to track interactions, sales, and follow-up opportunities.
  • Collaborate with cross-functional teams to escalate and resolve complex issues that could impact sales.
  • Continuously improve product knowledge to provide customers with the best recommendations and solutions.
  • Consistently meet or exceed performance targets, including sales goals, customer satisfaction, and response times.
Qualifications
  • Strong communication and interpersonal skills, with a focus on sales and customer satisfaction.
  • Ability to work in a fast-paced environment and handle multiple tasks while maintaining attention to detail.
  • Sales-driven mindset, with the ability to identify and act on opportunities for upselling and cross-selling.
  • Previous experience in sales or customer service is a plus, but not required.
What We Offer
  • Competitive compensation with performance-based incentives.
  • Opportunities for career advancement in both sales and customer service.
  • A supportive and collaborative work environment focused on professional development.


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