Field Service Coordinator

6 days ago


St Louis, Missouri, United States DH Pace Full time

Job Summary:

Overhead Door Company of St. Louis, a DH Pace Company, is seeking a highly skilled Service Operations Specialist to join our team in St. Louis, MO. As a key member of our operations team, you will be responsible for coordinating field employees to ensure exceptional customer service and satisfaction.

Key Responsibilities:

  • Schedule technicians to customer job sites and collect, finalize, and submit job details for processing.
  • Ensure technicians' schedules are cleared of completed job tickets and that open job tickets are in correct technicians' schedules for materials ordered, billing, and voided tickets.
  • Run, review, and manage department reports to ensure the department is meeting customer expectations and commitments.
  • Assist with billing paperwork and meet customer billing document requirements.
  • Create and maintain service tickets to ensure service dates are met.
  • Work with the estimating team to provide service quotes when required.
  • Provide assistance to field technicians with technical/mechanical troubleshooting/problem solving.
  • Provide accurate work orders and picking lists to the warehouse for inventory pulling.
  • Other responsibilities as assigned.

Requirements:

  • Experience using Microsoft Office Suite.
  • Experience in the door industry is a plus but not required.
  • Experience in a dispatch or other high-volume administration field is a plus.
  • Excellent communication skills and a focus on customer service.
  • Good time management skills, be organized, and have the ability to multi-task.
  • Represent the company in a professional manner.

About DH Pace:

DH Pace Company is a leading distribution, construction, and service organization offering a complete range of door and door-related products and commercial security products. We are a privately owned company with over 95 years of experience and 50+ US offices in 24 states.

Our Benefits:

  • Medical, dental, and vision options available on the first day of the month following your start date.
  • Paid time off plan: 13 days accrued annually during your first year; 16 days accrued during your second year.
  • Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
  • Floating Holidays: Up to 2 floating holidays per year.
  • Competitive compensation: Including annual performance evaluations.
  • 401(k) retirement plan: Including an employer match.
  • Company-paid life insurance, short-term disability, and long-term disability.
  • And more


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