Field Service Coordinator
6 days ago
Job Summary:
Overhead Door Company of St. Louis, a DH Pace Company, is seeking a highly skilled Service Operations Specialist to join our team in St. Louis, MO. As a key member of our operations team, you will be responsible for coordinating field employees to ensure exceptional customer service and satisfaction.
Key Responsibilities:
- Schedule technicians to customer job sites and collect, finalize, and submit job details for processing.
- Ensure technicians' schedules are cleared of completed job tickets and that open job tickets are in correct technicians' schedules for materials ordered, billing, and voided tickets.
- Run, review, and manage department reports to ensure the department is meeting customer expectations and commitments.
- Assist with billing paperwork and meet customer billing document requirements.
- Create and maintain service tickets to ensure service dates are met.
- Work with the estimating team to provide service quotes when required.
- Provide assistance to field technicians with technical/mechanical troubleshooting/problem solving.
- Provide accurate work orders and picking lists to the warehouse for inventory pulling.
- Other responsibilities as assigned.
Requirements:
- Experience using Microsoft Office Suite.
- Experience in the door industry is a plus but not required.
- Experience in a dispatch or other high-volume administration field is a plus.
- Excellent communication skills and a focus on customer service.
- Good time management skills, be organized, and have the ability to multi-task.
- Represent the company in a professional manner.
About DH Pace:
DH Pace Company is a leading distribution, construction, and service organization offering a complete range of door and door-related products and commercial security products. We are a privately owned company with over 95 years of experience and 50+ US offices in 24 states.
Our Benefits:
- Medical, dental, and vision options available on the first day of the month following your start date.
- Paid time off plan: 13 days accrued annually during your first year; 16 days accrued during your second year.
- Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
- Floating Holidays: Up to 2 floating holidays per year.
- Competitive compensation: Including annual performance evaluations.
- 401(k) retirement plan: Including an employer match.
- Company-paid life insurance, short-term disability, and long-term disability.
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