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Field Service Technician for ATM Systems

2 months ago

St Louis, Missouri, United States Cennox Full time

As a Field Service Technician for ATM Systems at Cennox, you will play a crucial role in enhancing the banking services department by delivering exceptional support across various initiatives. This position involves troubleshooting equipment issues, resolving technical problems, performing routine maintenance, and educating clients on the effective use of their devices. The ideal candidate will be proactive, eager to acquire new skills, and committed to being part of a team that consistently surpasses customer expectations.

Key Responsibilities:

  • Deliver on-site technical assistance and repairs for client equipment, including training clients on proper operational procedures.
  • Coordinate with Dispatch to optimize productivity, ensuring thorough documentation of troubleshooting efforts, repairs conducted, parts utilized, and the current status of equipment. Maintain records of service requests and customer feedback.
  • Utilize a company vehicle to travel to various client locations as directed by Dispatch, being readily available to respond to repair, installation, and preventative maintenance requests.
  • Report any defective materials or discrepancies encountered.
  • Organize and manage documentation, tools, and inventory of parts.
  • Initiate orders for replacement parts and address order inaccuracies (such as shortages or incorrect items shipped).
  • Fulfill necessary administrative tasks, including meetings, parts returns, timesheets, expense reports, and detailed ticket analysis.
  • Conduct weekly maintenance on the company vehicle.
  • Perform additional duties as assigned.
Qualifications:
  • Proficient with smartphones and technologically adept.
  • Familiarity with Microsoft Office Suite (Word, Outlook, Excel).
  • Experience with mapping and routing software such as MapPoint or Google Maps.
  • Strong mechanical, technological, and electrical skills.
  • Ability to work meticulously with small, moving components.
  • Excellent organizational capabilities.
  • Ability to interpret written instructions and documents effectively.
  • Willingness to learn through remote training.
  • Ability to work independently with minimal supervision.
  • Strong communication skills and a commitment to providing outstanding customer service.
  • Valid driver's license with a clean driving record.
  • Capability to maintain a reliable vehicle and appropriate liability insurance as per company policy.
  • Compliance with pre-employment drug and alcohol testing, as well as random and post-accident testing as required.
Experience:
  • Minimum of 3 years' experience with low voltage electronics, mechanical systems, and computer technology.
  • Experience with alarm/CCTV systems, as well as ATM technical knowledge, is advantageous.
  • Preferred 3+ years of field service experience.
  • Military background is a plus.
Education:
  • High school diploma or equivalent.
Physical Requirements:
  • Ability to lift and move over 50 pounds.
  • Capability to work both indoors and outdoors, including during adverse weather conditions.
  • Ability to stand for extended periods.
  • Capacity to sit and drive a vehicle with extensive travel.
  • Ability to climb, bend, stoop, and reach freely.
  • Good hand-eye coordination is essential.
  • Vision must be correctable to 20/20.