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Reception Coordinator

2 months ago


Newport Beach, California, United States M3 USA Full time

Position: Front Desk Coordinator

Company Overview: M3 Wake Research, Inc. stands as a prominent independent clinical research site services provider in North America, with a robust network of research facilities.

Role Overview: The Front Desk Coordinator plays a vital role in ensuring operational efficiency and delivering exceptional customer service. This position is often the initial point of contact for patients and clients, necessitating a professional demeanor and strong interpersonal skills.

Key Responsibilities:

  • Welcome patients and visitors, promptly notifying the relevant personnel of their arrival.
  • Prepare necessary documentation for new patient visits, ensuring all forms are accurately completed.
  • Digitally archive all required documents and information into the system.
  • Manage incoming calls, directing them appropriately.
  • Conduct reminder calls and send text notifications to patients.
  • Receive and process all incoming shipments, alerting coordinators of their arrival.
  • Maintain a tidy and organized reception area at all times.
  • Oversee office supply inventory, placing orders as needed.
  • Coordinate the subject referral program effectively.
  • Assist with various administrative tasks as required.

Qualifications:

  • A minimum of one year of experience in customer service.
  • Familiarity with medical terminology is preferred.
  • Exceptional verbal and written communication abilities.
  • Proficient in computer applications with strong data entry skills.
  • Capable of managing multiple tasks in a fast-paced environment.
  • Able to collaborate effectively within a team.
  • Highly detail-oriented with a focus on accuracy.

Benefits:

  • 401(k) with matching contributions
  • Dental and health insurance
  • Disability and life insurance
  • Employee Assistance Program
  • Flexible Spending Account
  • Paid Time Off
  • Vision insurance