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Reception Coordinator
2 months ago
Position: Front Desk Coordinator
Company Overview: M3 Wake Research, Inc. stands as a prominent independent clinical research site services provider in North America, with a robust network of research facilities.
Role Overview: The Front Desk Coordinator plays a vital role in ensuring operational efficiency and delivering exceptional customer service. This position is often the initial point of contact for patients and clients, necessitating a professional demeanor and strong interpersonal skills.
Key Responsibilities:
- Welcome patients and visitors, promptly notifying the relevant personnel of their arrival.
- Prepare necessary documentation for new patient visits, ensuring all forms are accurately completed.
- Digitally archive all required documents and information into the system.
- Manage incoming calls, directing them appropriately.
- Conduct reminder calls and send text notifications to patients.
- Receive and process all incoming shipments, alerting coordinators of their arrival.
- Maintain a tidy and organized reception area at all times.
- Oversee office supply inventory, placing orders as needed.
- Coordinate the subject referral program effectively.
- Assist with various administrative tasks as required.
Qualifications:
- A minimum of one year of experience in customer service.
- Familiarity with medical terminology is preferred.
- Exceptional verbal and written communication abilities.
- Proficient in computer applications with strong data entry skills.
- Capable of managing multiple tasks in a fast-paced environment.
- Able to collaborate effectively within a team.
- Highly detail-oriented with a focus on accuracy.
Benefits:
- 401(k) with matching contributions
- Dental and health insurance
- Disability and life insurance
- Employee Assistance Program
- Flexible Spending Account
- Paid Time Off
- Vision insurance