Valet Operations Supervisor
2 weeks ago
Job Summary:
We are seeking a highly motivated and organized Valet Operations Supervisor to join our team at SP+. As a Valet Operations Supervisor, you will be responsible for ensuring the smooth operation of our valet services, providing exceptional customer service, and maintaining a safe and secure environment for our customers and employees.
Key Responsibilities:
- Manage the day-to-day operations of the valet service, including supervising staff, coordinating with clients, and ensuring compliance with company policies and procedures.
- Provide exceptional customer service, responding to customer inquiries and resolving any issues in a professional and courteous manner.
- Ensure the safety and security of vehicles and keys at all times, maintaining a clean and organized work environment.
- Assist with hiring, training, and coaching of valet staff, ensuring they have the necessary skills and knowledge to provide excellent customer service.
- Prepare and process daily paperwork, maintaining accurate records and ensuring compliance with audit standards.
- Develop and implement strategies to improve customer satisfaction, increase efficiency, and reduce costs.
- Collaborate with other departments to ensure seamless communication and coordination.
Requirements:
- High school diploma or equivalent required; 6 months of related experience or training preferred.
- Valid state-issued driver's license required; ability to drive a vehicle with a manual transmission (stick shift) may be required.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, staff, and other stakeholders.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Physical demands include standing, walking, and lifting up to 25 pounds.
What We Offer:
SP+ is an equal opportunity employer committed to diversity and inclusion. We offer a competitive salary, benefits package, and opportunities for professional growth and development.
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