Operations Supervisor

3 days ago


Philadelphia, Pennsylvania, United States Independence Blue Cross Full time
Operations Supervisor Job Description

We are seeking a highly skilled and experienced Operations Supervisor to join our team at Independence Blue Cross. As an Operations Supervisor, you will be responsible for overseeing the day-to-day operations of our department, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities:
  • Supervise and implement departmental functions, policies, and procedures
  • Evaluate effectiveness and efficiency of operational areas and reallocate resources as necessary
  • Create and implement programs to enhance customer service
  • Communicate, implement, and interpret corporate and departmental policies and procedures
  • Maintain department standards to ensure optimal customer support
  • Provide ongoing feedback, coaching, and counseling to subordinates
  • Provide technical expertise related to job unit function
  • Schedule, train, and organize personnel to accommodate workflow volumes
  • Coordinate departmental functions with internal and external contacts
  • Compile and prepare required data for report information
Requirements:
  • Undergraduate degree preferred, plus a minimum of one year of relevant experience
  • Five years of related insurance operations experience
  • Tact, diplomacy, and professionalism to handle internal and external issues
  • Excellent oral and written communication skills
  • Ability to manage, organize, plan, and provide leadership to staff
  • Ability to develop and motivate staff to facilitate professional growth
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Hybrid work model with 3 days in the office and 2 days remote

Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.


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