Reservations Coordinator
2 weeks ago
At Atlantis Casino Resort Spa, we are seeking a highly skilled and customer-focused Reservations Specialist to join our team. As a key member of our reservations team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Provide personalized service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
- Utilize effective communication and interpersonal skills to build strong relationships with guests, colleagues, and other stakeholders.
- Process reservations, cancellations, and modifications in a timely and accurate manner, ensuring seamless guest experiences.
- Collaborate with colleagues to ensure seamless guest experiences, including coordinating with other departments to resolve guest issues.
- Stay up-to-date with hotel policies, procedures, and promotions to provide guests with accurate information and recommendations.
- Meet or exceed sales targets, promoting hotel services and packages to guests.
- Participate in ongoing training and development to enhance skills and knowledge, ensuring compliance with company policies and procedures.
Requirements:
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Proficiency in relevant computer applications, including hotel extranets and customer relationship management systems.
- Knowledge of customer service principles and practices, with a focus on delivering exceptional guest experiences.
- Experience in a call center or customer service environment, with a proven track record of meeting or exceeding sales targets.
What We Offer:
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A 401K retirement savings plan with discretionary match.
- Education tuition reimbursement program and scholarship opportunities.
- Paid vacation and holiday pay.
- Recreation and fitness discounts.
- Weekly resort prizes and career development and training workshops.
- Free daily meal and internal advancement opportunities.
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