Reservations Coordinator

2 weeks ago


Reno, Nevada, United States Atlantis Casino Resort & Spa Full time
Job Title: Reservations Specialist

At Atlantis Casino Resort Spa, we are seeking a highly skilled and customer-focused Reservations Specialist to join our team. As a key member of our reservations team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide personalized service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Utilize effective communication and interpersonal skills to build strong relationships with guests, colleagues, and other stakeholders.
  • Process reservations, cancellations, and modifications in a timely and accurate manner, ensuring seamless guest experiences.
  • Collaborate with colleagues to ensure seamless guest experiences, including coordinating with other departments to resolve guest issues.
  • Stay up-to-date with hotel policies, procedures, and promotions to provide guests with accurate information and recommendations.
  • Meet or exceed sales targets, promoting hotel services and packages to guests.
  • Participate in ongoing training and development to enhance skills and knowledge, ensuring compliance with company policies and procedures.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Proficiency in relevant computer applications, including hotel extranets and customer relationship management systems.
  • Knowledge of customer service principles and practices, with a focus on delivering exceptional guest experiences.
  • Experience in a call center or customer service environment, with a proven track record of meeting or exceeding sales targets.

What We Offer:

  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A 401K retirement savings plan with discretionary match.
  • Education tuition reimbursement program and scholarship opportunities.
  • Paid vacation and holiday pay.
  • Recreation and fitness discounts.
  • Weekly resort prizes and career development and training workshops.
  • Free daily meal and internal advancement opportunities.


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