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Restaurant Operations Manager
2 months ago
At Great Wolf Lodge, we are seeking a highly motivated and organized Restaurant Supervisor to join our team. As a Restaurant Supervisor, you will be responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed.
Key Responsibilities:- Ensure operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards
- Provide administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related matters
- Interact with guests and pack members, provide feedback to staff throughout their shift to ensure quality service; work with management to investigate and resolve guest concerns
- Assist with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance
- Ensure that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift
- Communicate with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s)
- Identify all Out of Order equipment and pass along to Manager for repair
- Support management in staff performance related matters including; employee reviews, corrective action, investigations, conflict resolution, etc.
- Assist with the coordination and execution of birthday parties
- Protect establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
- Some High School education or equivalent
- 1+ year previous experience in a food service team lead capacity or leadership role
- 1+ year utilizing Point-of-Sale (POS) technology
- Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling
- Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed
- Successful completion of criminal background check and drug screen
- Prior experience with Micros POS
- Serve-Safe and/or TIPS certification
- Proven teamwork
- Projects professional image that inspires trust and confidence
- Enthusiastic and positive energy
- Able to lift up to 30 lbs.
- Able to bend, stretch, and twist
- Able to stand for long periods of time
Great Wolf Lodge is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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