Customer Service Engineer

4 days ago


Manchester, New Hampshire, United States IT Concepts Full time
Job Title: Customer Service Engineer

IT Concepts is seeking a highly skilled Customer Service Engineer to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Job Summary:

The Customer Service Engineer will be responsible for troubleshooting and resolving technical issues related to computer systems and equipment. This includes diagnosing problems, providing solutions, and ensuring optimal system performance. The ideal candidate will have excellent communication skills, a strong technical background, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Provide technical support and troubleshooting for computer systems and equipment
  • Diagnose and resolve technical issues in a timely and efficient manner
  • Communicate effectively with customers and stakeholders to understand and resolve technical issues
  • Collaborate with other technical teams to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements
Requirements:
  • Bachelor's degree in Computer Science, Electronics Engineering, or related field
  • 2+ years of relevant experience in technical support and troubleshooting
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong technical knowledge of computer systems and equipment
Benefits:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

IT Concepts is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.



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