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Customer Service Manager

2 months ago

Manchester, New Hampshire, United States Hannaford Supermarkets Full time
Job Title: PT Customer Service Leader

Hannaford Supermarkets is seeking a PT Customer Service Leader to join our team. As a PT Customer Service Leader, you will be responsible for providing exceptional customer service, leading a team of customer service associates, and ensuring a positive shopping experience for our customers.

Key Responsibilities:
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Lead a team of customer service associates, providing guidance, training, and feedback to ensure excellent customer service.
  • Ensure a positive shopping experience for customers, maintaining a clean and organized store environment.
  • Assist with special projects and perform other duties as assigned by management.
Requirements:
  • Effective communication and customer service skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Ability to lead and motivate a team of customer service associates.
  • High school diploma or equivalent required.
Preferred Requirements:
  • Previous experience in customer service or leadership role.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Knowledge of customer service principles and practices.
Physical Requirements:
  • Ability to stand for long periods of time and move around the store.
  • Ability to lift up to 25 pounds and push/pull carts as needed.
  • Ability to work in a fast-paced environment and adapt to changing situations.

Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary range of $17.60 - $26.20 per hour, depending on experience.