Customer Service Director

3 weeks ago


Manchester, New Hampshire, United States Hubbell Power Systems Full time
Job Title: Customer Service Director

Hubbell Power Systems is seeking a Customer Service Director to lead our customer-focused team in delivering exceptional service and support to our customers.

About the Role

The Customer Service Director will be responsible for developing and implementing strategies to improve customer satisfaction, loyalty, and retention. This includes leading a team of customer service professionals in providing timely and effective solutions to customer inquiries and issues.

Key Responsibilities
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Lead a team of customer service professionals in providing timely and effective solutions to customer inquiries and issues
  • Collaborate with cross-functional teams to identify and resolve customer issues
  • Develop and manage key performance indicators (KPIs) to measure customer service performance
  • Provide coaching and development opportunities to customer service team members
Requirements
  • Minimum of 7 years' experience in customer service or a related field
  • Proven track record of improving customer satisfaction and loyalty
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • SAP knowledge preferred
What We Offer

Hubbell Power Systems offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.



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