Customer Service Engineer Position

4 days ago


Manchester, New Hampshire, United States IT Concepts Full time
Job Title: Customer Service Engineer

IT Concepts is seeking an experienced Customer Service Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States.

Job Summary

The successful candidate will provide comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure.

Key Responsibilities
  • Provide technical support and assistance to customers via phone, email, and in-person visits.
  • Diagnose and resolve technical issues with computer systems, hardware, and software.
  • Install, configure, and maintain computer systems and equipment.
  • Assist in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
  • Monitor open tickets in VA's ServiceNow customer incident ticketing system to ensure adherence to business processes.
  • Collaborate with other IT teams to resolve complex technical issues.
Requirements
  • Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline.
  • 2+ years of relevant experience in conducting routine system administration tasks and logging data in system admin logs.
  • Knowledge of debugging protocols and processes.
  • Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
Clearance Requirement

US Citizen or Green card holder. Willing and able to get a Public Trust Suitability clearance.

Benefits

IT Concepts offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. Please submit your resume and cover letter to apply for this position.



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