Customer Service Representative

2 weeks ago

Manchester, New Hampshire, United States Segway Navimow Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Segway Navimow. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving issues, and enhancing their overall experience.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or chat, providing timely and effective solutions to their needs.
  • Maintain accurate records of customer interactions, including issues, resolutions, and follow-up actions.
  • Collaborate with internal teams, such as Research and Development and Field Application Engineers, to resolve complex customer issues.
  • Develop and maintain a deep understanding of our products and services, ensuring that customers receive accurate and up-to-date information.
  • Continuously improve customer satisfaction by identifying and addressing areas for improvement.
Requirements
  • Experience in customer service, preferably in a technical or software-related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays, to accommodate different time zones.
What We Offer

At Segway Navimow, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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